Senior Manager, VBS Implementations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Our team brings payment solutions and associated services to clients around the globe.  Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.  We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services.  We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world.  Our focus is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution.

The Senior Manager, Business Solutions Implementations position is responsible for building and managing a highly qualified and experienced team of implementation managers and subject matter experts in the Visa Business Solutions platform. The team will lead complex implementations of Visa Business Solutions products with financial institutions and fintech partners in North America.

The Senior Manager will also gain a deep understanding of the Visa Business Solutions platform, including the application of the products to address client business needs. The position requires a high level of interaction and collaboration with business and technical leaders across the company.

Essential Functions

• Manage a team of highly qualified implementation and project management specialists
• Advise and guide the team to develop skills and ensure high quality implementations following Project Management Methodology best practices and skills
• Gain a deep understanding of VBS products, particularly B2B (virtual payments and travel), and product implementation processes
• Continuously monitor progress of the team against company, organization and employee goals
• Monitor customer feedback, and provide status updates to senior management, and cross functional partners
• Proactively coordinate with leadership and account relationship teams to manage escalations and resolve issues
• Manage team project metrics and analytics, with periodic reporting to senior management
• Proactively identify opportunities to increase service quality and/or efficiency. 
• Client escalation management and cross functional collaboration with partner teams

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Experience leading a team of implementation managers
• Experience (at least 6+ years) with implementations using project management methodology
• Experience in implementation or consulting role in financial services, payment card, B2B/Commercial Card solutions or information services, with at least 8+ years in project management
• Experience with corporate travel and virtual payments, and data services
• Ability to communicate effectively with both bu