Customer Representative (French-speaking) – On-site – Sports Industry MA01

Job Title:

Customer Representative (French-speaking) – On-site – Sports Industry MA01

Job Description

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Sports industry. 

Career growth and personal development 

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role 

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 

As a Customer Representative on our team, you will: 

- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers 
- Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures 
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures 
- Ensure correct presentation of the customer’s corporate and brand images in all interactions 
- Enrich and localize the knowledge database from new incoming contacts 
 

Your qualifications 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

Concentrix is a great match if you: 

- Are proficient or bilingual in French plus an advanced level of English 
- Are self-motivated, team player and supportive person 
- Have active listening and comprehension skills 
- Are outgoing and open minded 
- Have very good written skills 
- Have customer-focused attitude 
- Are goal oriented 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

What’s in it for you 

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 

In this role, we offer benefits that help support your unique lifestyle: 

- Full-time 39 hours/week contract: Monday to