CRO Office Research Analyst / Senior Analyst

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

START DATE: June 1st

LOCATIONS WE HIRE FOR: Madrid, Spain
*Our headcount demand is always changing as we grow; some of the locations listed here may or may not have an immediate opening at the time of your application.

ROLE OVERVIEW:
We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world. As part of a high-performance, fast-paced, and collaborative team, your role will involve research to build a comprehensive CRO POV on industry trends and AI more generally related to Salesforce and adjacent spaces - including data evaluation and analysis.

Successful candidates will be able to use data to drive insights, drive & organize qualitative and quantitative research, have a passion for learning and AI, provide strategic recommendations, build scalable assets. You will have the opportunity to combine intuition for business, innovative inquiry, insights from sales leaders, and curiosity to accomplish meaningful work to uncover trends and identify insights that deliver impact with our customers and establish our thought leadership.

Sample projects and results range from developing a point of view (POV) on various AI and emerging technologies and tailoring them to resonate with various audiences, distilling enterprise sales best practices with Salesforce into sales excellence POVs, reframing existing thought leadership to support CRO objectives and align with messaging, and more.

This role will also include various special projects to support CRO Office strategy and priorities.

RESPONSIBILITIES:

• Research latest industry trends that impact Salesforce from a broad perspective - CRM, Data Cloud, Digital Labor, and AI more generally to develop a research base that can be leveraged for a variety of purposes

• Develop POVs, presentations, and longer form written pieces that can be published in collaboration with other teams to demonstrate thought leadership from Salesforce from the CRO perspective

• Propose research, articles, etc. written by others to share on social media and other forums to demonstrate thought leadership in the AI space

• Develop talk tracks for first and third party events to demonstrate thought leadership in this space for the CRO - including CEO dinners, speaking engagements and keynotes, customer meetings, etc.

• Develop always-on CRO POV on AI-related topics (e.g., LLM trends, robotics, agents and digital labor, competitive trends, etc.)

• Liaise with Salesforce Futures team and Chief Scientist team to develop a CRO-relevant perspective on these topics to be shared externally

• Special projects and operational support, time permitting

REQUIRED QUALIFICATIONS:

• Must be within 1-year of completing a Bachelor’s Degree or Advanced Degree from the start date of this role

  • A minimum of a Bachelors Degree or equivalent relevant experience required

• Passion around