Hotel General Manager

Description

Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.

Key Responsibilities 

• Operational Leadership: Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
• Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
• Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.
• Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
• Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.
• Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events.
• Event Oversight: Plan and execute engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
• Facility Maintenance: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.
• Sustainability Leadership: Support initiatives that promote sustainability, environmental stewardship, and outdoor recreation in line with the Gravity Haus mission.
• Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.

What We’re Looking For

• Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).
• Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.
• Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
• Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.
• Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.
• Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.
• Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
• Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.
• Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
• Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
• Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
• Bachelor’s degree preferred; equivalent work experience considered.

Physical Requirements

• Ability to stand and work on feet for extended periods.
• Ability to lift and carry up to 40 lbs.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth: