Customer Experience Specialist

Company

Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. 

Trusted by leading crypto, tech, and traditional enterprises, Big 4 accounting firms, and government agencies (including the IRS), TaxBit solves compliance challenges at scale amidst an ever-evolving regulatory landscape. TaxBit is backed by leading Silicon Valley VCs with teams located in New York City, San Francisco, Seattle, Salt Lake City, and Washington, D.C.

Opportunity for Impact

We are looking for a Customer Experience Specialist to assist our clients that utilize TaxBit’s various SaaS offerings to ensure that we provide them with the most accurate and correct information in a timely manner! 

Customer Experience Specialists are expected to represent TaxBit in a professional and friendly manner. You should be comfortable working directly with TaxBit’s enterprise clients within a reasonable time frame. You will strive to become a subject matter expert on TaxBit’s product and have a passion for learning about crypto, tax and accounting.  Our team requires the highest level of teamwork and trust to achieve our organizational goals.

Role and Responsibilities

• Deliver a great customer experience, with a focus on TaxBit’s Enterprise SaaS offerings
• Act as the initial point of communication for our Enterprise customers via our ticketing system
• Actively update, maintain and monitor customer queries in a timely and accurate way
• Resolve basic troubleshooting related to our Crypto-Tax and Accounting Platforms
• Identifying customer needs and helping customers use specific features
• Work across the Customer Experience Department to efficiently resolve tickets
• Lead smaller implementations for our TaxBit Accounting Software

Professional Qualifications

• Accounting, Business, Information Systems, or Computer Science degree required
• 1+ years of experience in Customer Support or Accounting Systems preferred
• Comfortable leading client facing meetings
• Proficient written communication and writing skills
• Excellent cross-team collaboration skills
• Basic knowledge of troubleshooting and issue resolution
• Ability to learn quickly and pivot to different types of projects
• Comfortable with multitasking
• Bonus: Basic understanding of GAAP accounting

Personal Characteristics

• Passionate or curious about Crypto
• Eager learner
• Self starter

Compensation

The base salary range for this role is $41,600-62,400. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.

Benefits & Perks

• Competitive cash compensation (based on experience)
• Equity (RSUs)
• Competitive benefits package
• A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more 
• Hybrid working model: 3 days in-office, 2 days WFH/flexible
• Monday team lunches, snacks and drinks 
• Discretionary Time Off - enjoy the flexibility to rest, refuel, and recharge 
• Paid parental leave to bond with your child 
• Fertility Benefit 
• Autonomous work and flexibility in how work is performed

TaxBit in the News 

Corp Press
Forbes America's Best Startup Employers
Deloitte Top 10 Fast 500 Award
Forbes FinTech 50

Recent Product Announcements
TaxBit Announces AI Enabled Rules