Senior Manager, Claims Management – Worker’s Compensation

Position Summary...

The Senior Manager, Workers’ Compensation at Walmart Claims Services provides strategic leadership over workers’ compensation quality, compliance, and operational performance across a complex, high-volume claims environment. This role ensures consistent application of regulatory standards, particularly California Workers’ Compensation—while driving quality improvement, risk mitigation, and strong claim outcomes. It’s a high-impact opportunity to shape enterprise WC practices and influence how quality and compliance are embedded into day-to-day operations.

You will work closely with Claims, Legal, Risk, Finance, Quality and Technology teams to design training content in an electronic format and drive measurable improvements in the claim’s lifecycle. This role is ideal for someone who enjoys strategic thinking and has strong stakeholder influence.

About Walmart Claim Services (WCS) Team

WCS is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.

What you'll do...

• Lead workers’ compensation quality and compliance strategy across intake, investigation, medical management, RTW, and jurisdictional requirements.
• Ensure consistent application of California Workers’ Compensation regulations, identifying risks, trends, and compliance gaps.
• Establish audit frameworks, QA standards, and performance metrics to improve claim quality and outcomes.
• Partner with Claims, Legal, Risk, Finance, and Technology to drive process improvements and corrective actions.

What you’ll bring

• Extensive experience in workers’ compensation claims operations, with required expertise in California Workers’ Compensation.
• Proven success leading QA, compliance, or operational excellence initiatives in large, complex WC or TPA environments.
• Strong understanding of regulatory requirements, audit methodology, and risk management practices.
• Ability to analyze claim data, identify trends, and influence senior leaders through clear, actionable insights.
• Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the company’s mission to create value and trust for all stakeholders.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Your Career Journey at Walmart: At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. There is no cost or payment required to apply or be considered for a position. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job cl