Nursing Program Manager-Home Health Quality

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke HomeCare & Hospice

 

Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Qualityof Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

JOB SUMMARY:

Managing, coordinating and participating in a variety of administrative and/or clinical activities related to the PI/QA program within Duke HomeCare & Hospice (DHCH). Assist in the preparation and managing budgets, supervising staff and developing policies and procedures consistent with program objectives. The PI/QA Program Manager is expected to embrace DHCH’s priorities of say “yes” to care now, increase excellence in patient care and awesomeness in service, prove value in the Health System days, capacity, and dollars, and make money when and where we can.

Supervises:

Home Health & Hospice QAA, and Medical Record Coders

MAJOR JOB RESPONSIBILITIES: (list below job duties specific to this DHCH role)

1. Administer and coordinate strategic and operational activities of assigned program within QAA and coding services; make decisions on specific operating problems and issues instructions in accordance with departmental Standard Work (SW) and policies and procedures.
2. Plan, develop and implement goals and objectives of assigned program in conjunction with director of Accreditation and Compliance, PSO and/or department head; evaluate program objectives on a continual basis; implement changes to existing policies and procedures as appropriate.
3. Assist with determining fiscal requirements and preparing budgetary recommendations; monitor costs and expenditures of program activities.
4. Work successfully with colleagues across departments to collaborate on prospects with multiple interests.
5. Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative).
6. Support and consistently communicate the mission of the department and the organization. Serve as the collective voice for staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
7. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
8. Ensure coordination/participation of unit-based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24-hour basis. Ensure compliance with clinical patient care standards and established policies and procedures.
9. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert, to positively impact on patient care and career satisfaction of staff.
10. Maintain required unit records, reports and statistics for administrative purposes, ensure compliance with established policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements.
11. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency.
12. Coordinate PI activities with appropriate staff as required.
13. Compile and maintain records, reports and documentation of program activities to be used for