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Guest Services Representative

Advocate Aurora Health
United Statespart_timeVerifiedPosted 22 Jul 2026
💰 $56,000/yr($38,000/yr$56,000/yr)

About the role

Department:

11611 Advocate Illinois Masonic Medical Center - Guest Services

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

0

Schedule Details/Additional Information:

Working every weekend (both days) plus additional shifts during the week.

Pay Range:

$18.85 - $28.30

Major Responsibilities: Supports a strategic location in the hospital by providing resources, information, and security to visitors, patients, staff, and physicians. 1)Provides superior customer services by greeting and welcoming each individual that they encounter. 2)Demonstrates thorough knowledge of the hospital by answering questions for patients or visitors, and responds to meet their requests or needs. 3)Obtains authorization / clearance before allowing visitors to proceed to their desired location, as outlined by protocol. 4)Assures that transportation equipment is available for use in a timely and efficient manner (i.e. appropriate size and numbers of wheelchairs, walkers, etc). 5)Provides information regarding a patient's test/procedure, wayfinding / location of the patient's destination, inpatient room information, and other visitor information like restrictions, hours, or waiting areas. 6)Cross-checks visitor requests with the v

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Company

Advocate Aurora Health

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