Regional Director of Operations

Position Summary

Responsible for overseeing the operations of assigned restaurants, managing the GM’s, overseeing hiring, training, and development, ensuring food guidelines and operational quality standards are upheld, and optimizing sales, profits and ensuring Guest satisfaction within the region.

Location

Greater Philadelphia Area, Philadelphia, Bucks County and South New Jersey

Travel

Local travel required to regional locations assigned to the position

Reports to

VP of Store Operations

Job Tasks

• Smile and maintain a positive attitude at all times.
• Passionately support the initiatives implemented by C&P HQ and senior leadership.
• Follow and support the Path to Excellence plan and ensure that all management levels are following the process within its guidelines.
• Provide feedback to the HQ team during and after Company wide initiatives on how they did in your region and any ideas in which they could be improved in the future.
• Actively spend time in restaurants to provide operational guidance and support.
• Identify key opportunity areas, within the locations in the region and company, for operational enhancements. Discuss corrective action plan(s) with HQ team.
• Facilitate communication within the region to ensure GM’s and management team (FOH & Culinary) are aware of company initiatives and work with them to ensure that they are executed appropriately on the store level.
• Establish positive working relationship with all members of the HQ team.
• Work with HQ team and senior leadership to resolve any issues within the region.
• Meet individual restaurant and region financial objectives by increasing sales, minimizing expense items, and managing overall P&L’s.
• Meet with GM and KM monthly to review P&L to provide guidance and identify areas of opportunity. Ensure all management team members understand how their store is currently performing financially and impact they can have on financial statements.
• Provide input on budgets of stores within the region with each GM utilizing the knowledge gained of the store, market, and current environment.
• Schedule weekly touch base calls with VP of Operations to review regional performance, needs, or concerns.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures within all restaurants in the region.
• Work with the Culinary Director of Operations to ensure kitchen operations are operating at the expected level for all locations in the region. 
• Review stores’ food, beverage and supplies inventory counts for accuracy and integrity.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas within all restaurants in the region.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances within all restaurants in the region.
• Ensure that all locations in the region are properly executing the new hire training processes and that it is consistent in all locations. Provide feedbac