Patient Access Team Lead - Charleston

Job Description Summary

The Patient Access Team Lead reports to the Patient Access Services Supervisor. Under general supervision, this role assists the supervisor with the internal management of the team. Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000562 CHS - Operations DDC (Digestive Disease Center) (ART)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties and Responsibilities:

·       Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.

·       Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.

·       Collects patient demographic, insurance, and limited medical information when presenting for service.

·       Obtains signatures for consent and authorization.

·       Patient privacy.

·       Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions.

·       Collects payments on patient accounts.

·       Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.

·       Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff.

·       Participates in training and orientation of new employees.

·       Performs other duties as assigned.

Additional Job Description

Required Minimum Training and Education: 

·       Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required

·       Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required.

·       Experience with, or knowledge of Medical Terminology a plus.

·       The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. 

·       Familiarity with MUSC Health and its entities required.

·       A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential.

·       Typing speed of 25cwpm and computer experience required. 

·       Patient Access Certification preferred.  

·       Position may require the ability to work weekends and staggered shifts.

 

 

Required Licensure, Certifications, Registrations: