Product Manager, Developer Experience & Tools

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers’ pain points and the passion to solve issues and develop innovative solutions that delight customers. 

Essential Functions

• Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points; empathy and excitement for solving customer issues.  Articulates product strategy and vision across the enterprise.

• Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire. 

• Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.

• Commitment to Risk Management: Oversee the integration of strong risk and security controls. Ensure compliance to laws and regulations.

• Technical Understandings: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

For Developer Portal & Tools: 

Additional Essential functions  

• Documentation Quality & Governance: Own clarity, consistency, and compliance across all developer-facing content by defining editorial standards, coordinating cross-functional reviews, and maintaining a unified documentation strategy. 

• Developer Experience & Platform Ownership: Lead the evolution of the documentation platform, manage the vendor relationship, and incorporate developer-focused features while staying current with API/SDK ecosystem trends. 

• Developer Tools & Productivity Enablement: Integrate modern tooling into the docs portal, collaborate with engineering and DevRel to streamline the developer journey, and define metrics to improve onboarding, adoption, and satisfaction. 

Minimum Qualifications:

• Bachelor's or Master's degree in computer science, data science, business administration or a related field

• At least 5 years of experience in product management, developer platforms, or data analytics products

• Proven experience in managing in a cross functional environment to achieve common goals

• Demonstrated experience in design thinking and agile development process and methodology

• Excellent communication and collaboration skills. Demonstrated experience in obtaining business case buy-in across a diverse organization

• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously

• Familiarity with agile development methodologies and tools

• Excellent listening and execution skills

• Background and drug screen

Additional Preferred Qualifications: