Regional Director, Operations

Description

Regional Director, Operations

Job Description

Location: Corporate-CHP Classification: Exempt (Salary)

Department: Operations Reports to: Vice President, Value-Based Care Operations

Position Category: Managerial Last Revised: February 2024

ESSENTIAL FUNCTIONS:

The Regional Director of Operations is a highly visible role in the organization and is responsible for overseeing and optimizing the operational efficiency and effectiveness of multiple care centers within a designated region. This role involves strategic planning, resource management, and collaboration with clinical and administrative teams to ensure high-quality patient care, profitability, and overall operational excellence.

DUTIES AND RESPONSIBILITIES:

• Accountability and management of Care Center P&Ls which includes working with the finance team to develop and manage budgets for each care center and analyzing financial data to implement strategies to achieve financial goals.
• Responsible for best-in-class patient experience at care centers which includes implementing initiatives to enhance the patient experience and satisfaction.
• Responsible for addressing and resolving all operational issues within the assigned region.
• Responsible for training and leading Market Leaders/Operational Leaders as well as their ongoing professional development.
• Serves as a Clinical/Operations liaison between/within care centers, and clinical and executive leadership teams.
• Contribute to the development and execution of the organization's strategic plan and goals including overseeing and leading care center performance. 
• Identify opportunities for expansion and improvement within the assigned region. 
• Work closely with other department leaders, including operational leaders, VBC, finance, and human resources, to achieve organizational goals.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Yes

QUALIFICATIONS/REQUIREMENTS

• Bachelor's degree in healthcare administration, business administration, or a related field. Master's degree is a plus.
• Strong background in managed care with some level of accountability in P&L and/or MLR.
• At least 3 years of experience in healthcare operations management. 
• At least 2 years of experience in managing multiple medical clinics or healthcare facilities.
• Strong leadership and team-building skills.
• Strong verbal and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Strong time management skills.
• Ability to analyze operational data and make informed decisions.
• Ability to motivate and inspire teams to achieve operational goals.
• Ability to navigate and learn the organization’s technology such as EMR, Phone System, etc. 

WORKING CONDITIONS

• General office working conditions. 
• Hybrid/Remote Role—requires routine travel to multiple care centers within assigned region. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.  

While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Frequent local travel is required. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely. 

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.  

The noise level in the work environment is usually moderate.

TRAVEL

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

SAFETY HAZARD OF THE JOB

Minimal Hazards

This job description does not list all the duties and responsibilities of the job. You may be as