Enterprise Operations Center Specialist - Senior

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Enterprise Operations Center Specialist - Senior to join us.

 

Role Summary

 

The Enterprise Operations Center Specialist - Senior supervises personnel within the Enterprise Operations Center, managing operations in a multi-shift staffing model while participating in root-cause analysis of complex problems. This senior role performs technical project assignments, provides daily supervision and direction to support staff, ensures full understanding of duties, and supports advanced troubleshooting activities.

Key Responsibilities

• Supervise personnel engaged within the enterprise operations center
• Manage operations in a multi-shift staffing model
• Participate in root-cause analysis of complex problems
• Perform technical project assignments including assessing and resolving issues and report development
• Provide daily technical and administrative supervision and direction to support staff
• Ensure support staff has full understanding of duties and responsibilities
• Lead advanced troubleshooting efforts for complex incidents
• Coordinate with infrastructure teams on problem resolution
• Develop and maintain operational procedures and runbooks
• Monitor team performance and provide mentorship
• Support continuous improvement initiatives

Qualifications

• Minimum 5 years of related experience providing in-depth knowledge and expert support to an enterprise operations center
• Experience managing operations teams in a shift environment
• Proven supervisory and leadership capabilities
• Knowledge of complex problem analysis and resolution
• Understanding of IT infrastructure and monitoring technologies

Education & Substitutions

• Bachelor's degree from an accredited institution or equivalent professional experience
• Education substitutions accepted per contract guidelines:
• No Degree: 2 additional years experience
• Associate's Degree: 1 additional year experience
• Bachelor's Degree: Meets baseline requirement
• Master's Degree or PhD: No additional experience required

Preferred Skills

• ITIL Practitioner or Managing Professional certification
• Experience with incident, problem, and change management
• Knowledge of root cause analysis methodologies
• Strong leadership and team management skills
• Excellent communication and coordination abilities
• Experience with performance metrics and operational reporting

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

 

Citizenship Status Required: Must be a U.S. Citizen

 

Physical Requirements: None required for this position.

 

Location: Alexandria, VA

 

 

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

 

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

 

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.