Customer Quality Engineer

Company Description

About O-I

Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world. 

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. 

Why do you want to apply? The OIPS operations is striving to be  a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally.  O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.

Job Description

As a Customer Quality Engineer for O-I you will investigate quality related issues with the customer, sales, and manufacturing plant to resolve problems in the most efficient manner, keeping the interest of the company and the customer in mind.

The Customer Quality Engineer will:

• Attend all quality product claims of our customers according to the established procedure.
• Provide a pro-active service in order to anticipate customer needs.
• Assist and give technical support in test runs, first runs in plants and with the customer on filling lines.
• Providing a pro-active service to link the external customer and the manufacturing plant in order to interchange experiences and share relevant information as needed.
• Detect areas of opportunity to improve the glass container functionality on the customer’s line and at the manufacturing plants as well.
• Monitor re-select/repack crews and oversee their work when necessary.
• Enter and maintain information up to date in SAP.
• Develop activities assigned by immediate supervisor in order to comply with the directives of the Quality Committee.
• Provide information in coordination with the sales team to allow good communication between the customer and the other areas of the organization.
• Comply with the ISO 9001 standard.
• Observe competitors’ bottles, cartons, and palletizing for ideas to improve our packaging.

The Customer Quality Engineer Should Have:

• Knowledge in quality specifications for glass containers, sampling methods, and filling process.
• Skills with laboratory instruments used for physical tests of glass containers.
• The ability to audit inventories and monitor quality held inventory.
• Experience maintaining an exceptional service level with internal and external customers.
• Diagnostic skills in field performance problems.
• Good and positive attitude with a customer service mentality, while defending the company’s best interest and the customer’s legitimate requirements.

Qualifications

• Bachelor's Degree in Engineering preferred
• Experience in glass manufacturing required.
• Good public relations skills.
• Bilingual Spanish/English required

Travel Requirements:

• Requires significant travel.
• Requires overnight travel to customer sites, plants around the USA, Canada and Mexico and/or outside offices.
• Weekend and/or evening work may be required.

Additional Information

What we offer at O-I:

Salary Range:  The expected salary range for this position is between $80,000 and $95,000 and includes a possible 12% quarterly incentive bonus.    Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package – some of the highlights are:

• Vacation time and paid holidays
• Health, dental, prescription and vision care coverage
• Generous insurance discounts with participation in Company wellness program
• Wellness incentive where you can earn money for your HSA or HRA
• Group life insurance
• Accidental death & dismemberment insurance
• Voluntary employee and dependent life insurance
• Weekly disability insurance
• Paid sick time
• Parental leave benefits
• 401(k) retirement saving plans with defined contributions

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race,