Manager, Enterprise Quality Engineering

Job Summary:

The Manager, Enterprise Quality Engineering is critical in driving the transformation of our quality practices from traditional Quality Assurance (QA) to a more integrated Quality Engineering (QE) approach. They are responsible for developing and implementing a comprehensive quality engineering strategy aligned with the organization’s goals and healthcare regulations.

Essential Functions:

• Lead and mentor a team of quality engineers, fostering a culture of continuous improvement, innovation, and excellence
• Drive the adoption of best practices in quality engineering, ensuring a shift-left approach to integrate quality early in the development process
• Participate in the design, development, and execution of automated test frameworks, test scripts, and the integration into DevOps
• Implement and manage continuous integration and continuous deployment (CI/CD) pipelines to automate quality checks and accelerate delivery
• Participate in the design, development, and maintenance of comprehensive test automation strategies that includes unit tests, integration tests, functional tests, end-to-end tests, performance tests, and security tests
• Ensure all quality engineering activities comply with relevant healthcare regulations and standards, such as HIPAA, CMS guidelines, and other industry-specific requirements
• Stay updated on changes in healthcare regulations and incorporate these changes into quality engineering practices
• Work closely with cross-functional teams, including developers, product managers, and operations, to ensure quality is embedded throughout the software development lifecycle
• Communicate quality engineering goals, metrics, and outcomes to stakeholders and executive leadership
• Identify opportunities for process improvements and lead initiatives to enhance the efficiency and effectiveness of quality engineering practices
• Implement metrics and KPIs to measure the success of quality engineering initiatives and drive continuous improvement
• Foster a culture of feedback and learning within the team to ensure ongoing development and skill enhancement
• Identify and assess potential quality risks and develop mitigation strategies
• Evaluate, select, and implement tools and technologies to support quality engineering activities
• Ensure the team is proficient in using these tools and stays current with industry advancements
• Define and implement test environments, ensuring they closely mimic production environments to identify issues early in the development process
• Encourage and facilitate knowledge sharing within the team, ensuring continuous improvement and innovation in quality engineering practices
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in computer science, Engineering, a related field or equivalent years of relevant work experience is required
• Seven (7) years of experience in quality engineering, release management, DevOps, and/or quality engineering tools with a strong background in the healthcare payor industry
• Three (3) years of IT Lead or Management experience is required
• Experience with Agile methodologies and practices

Competencies, Knowledge, and Skills:

• Leadership skills with the ability to mentor and develop high-performing teams
• Proficiency in CI/CD pipelines and tools (e.g., Jenkins, Git)
• Strong understanding of healthcare regulations and standards (e.g., HIPAA, CMS)
• Excellent communication and interpersonal skills
• Strong service orientation and consulting skills
• Strong analytical, evaluative, problem solving and decision-making skills
• Demonstrates accountability in leadership by setting clear expectations for the organization
• Leads by example and fosters a culture of accountability and responsibility
• Ability to work collaboratively with all levels of management
• Ability to juggle multiple complex priorities within a changing environment
• Ability to be innovative and resourceful in problem resolution
• Strong leadership and management skills
• Strong knowledge of outsourcing and staff augmentation strategies
• Knowledge of the managed care industry is preferred
• Exceptionally self-motivated and directed
• Ability to motivate in a team-oriented, collaborative environment

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Occasional travel is required

Compensation Range:

$92,300.00 - $161,600.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and