Senior Director, Merchandising -Senior Merchant, Photo & Customization

Position Summary...

What you'll do...

Working at Sam's Club means a career without boundaries. There's always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work.

Yes, we are a division of the Fortune #1 company Walmart, Inc. But you'll quickly find that we're a company that wants your to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From Day one, you'll be empowered to do the best work of your life.

As a Senior Merchant running Sam’s Club’s Photo & Customization eCommerce platform, your expertise, vision and strategy will allow you to help our members customize on-demand products from photos, cards and canvases to apparel, gifts and more. Leveraging your advocacy and negotiation skills with the access and scale of Sam’s Club, you’ll make a direct impact on the business and help families save money and live better. Along the way, you’ll be guided by our deep-rooted culture and have the support and tools you need to do your job, learn, grow and succeed.

This role will be based out of our home office location in Bentonville, Arkansas. Please note that this role will not support immigration-related employment benefits such as H-1B, TN, L-1, or STEM Extension.

What you’ll do… 

As a Senior Merchant of Photo & Customization, you will work across all facets of the business, including but not limited to category strategy, team management, budgeting and forecasting, modular and assortment sourcing of on-demand products, platform UX optimization/design and supplier negotiations. You will own and set the overall strategic direction for the business unit and align with broader Sam’s Club strategies. You know your supplier and member needs better than anyone else and are constantly thinking about what is next for your business. Your success requires tenacity, an analytical mindset, influence, and a competitive spirit. You’ll use your executive presence to work with suppliers at all levels and navigate interesting, complex challenges. 

You’ll sweep us off our feet if

• You can work with on-demand manufacturing partners to source and curate trend-right customizable products at shocking values to delight the Member
• You have experience with online product customization platforms that engage with customers through all stages of design, editing, transaction and delivery. You have a vision for how this type of platform can create new ways to engage with Members to celebrate key occasions.
• You have experience working alongside internal and supplier Product organizations to prioritize new platform development in an agile sprint environment.
• You enjoy owning a P&L and developing plans for highly complex category strategy, supporting long term business plans and executing prioritized strategic initiatives.
• You are data savvy: you can analyze competition, customer behavior, industry trends, and the macro environment.
• You can lead and inspire highly matrixed Cross functional teams to market share wins.
• You are omni channel Member obsessed: You make Member-centric recommendations and decisions across all customer touchpoints. Constantly incorporate applicable and actionable Member feedback. Understand Member behavior across channels, or within relevant channels. Guide suppliers and vendors in the development of customer focused processes and products.
• You are tenacious,