Clinical Director (Hybrid)

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Clinical Director (Hybrid - North Carolina)

• Are you an experienced Clinical Director looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Who we need:

Acentra Health seeks a Clinical Director to oversee a team of supervisors and remote clinicians conducting eligibility assessments for North Carolina’s Personal Care Services, CAP-DA, CAP-C and PASRR and LCA Medicaid programs. The Clinical Director will collaborate on and support quality improvement/assurance and training activities and will manage the assigned work to ensure compliance with performance (timeline and quality) standards. The Clinical Director coordinates with leadership on decisions and issues and communicates with stakeholders regarding clinical matters.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

• Oversee, coordinate, and monitor all Clinical team/assessor activities
• Directly manage remote supervisors who manage teams of remote assessors
• Ensure adequate staffing and contractual service levels are adhered to by implementing and monitoring clinical staff productivity and performance indicators. Maintain effective team member relations
• Lead team members in improving skills, creativity, and problem-solving
• Develop policies and procedures, interpretive guidelines, and inter-rater reliability activities to ensure consistent application of assessments
• Develop communication and training methods to enhance skill set, define skill gaps and remediation efforts
• Represent the clinical department by participating on committees, task forces, work groups
• Handle escalated issues/concerns and identify opportunities for improvement
• Maintain professional relationships with provider community and external customers
• Provides reports of compliance and other activities
• Intermittent travel for quality assurance and other purposes
• Represent the Clinical team’s performance, goals, upcoming activities, risks and overall status at various internal and external venues, as requested

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you’ll need:

Required Qualifications

• Bachelor’s degree in health and human services or medical field required, Master’s preferred
• Active Non-restricted, North Carolina RN license required

Knowledge, Skills, Abilities

• Demonstrated proficiency in MS Office applications
• Successful record leading clinical or health and human services professionals
• Knowledge of North Carolina’s home and community-based services array and PASRR
• Ability to develop best practice policies and procedures and systems to support new work that meets performance expectations
• Ability to work collaboratively with other leadership team members to achieve department goals
• Ability to professionally respond to change and handle multip