Bilingual Customer Service Specialist (Amber Specialty Pharmacy)
Amber Specialty PharmacyAbout the role
Additional Considerations (if any):
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At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.
Starting at $19.00/hour
Bilingual Pay (must pass bilingual proficiency test)
Full-Time; In-Office
Hours: Rotating Shifts; M-F, 7:00 a.m. - 7:00 p.m.; Sat., 8:00 a.m. - 2:00 p.m.
Six paid holidays
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Amber Specialty Pharmacy
Job Title: Patient Care Specialist, Bilingual
Department: Operations
FLSA: Non-Exempt
General Functions
Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for inbound and outbound patient phone calls, prescription refill reminder calls, documentation of patient interaction, facilitation of patient-to-pharmacist consultations, patient enrollment functions, and assisting with patient needs and requests.
Reporting Relations
Reports to: Customer Care Center Manager
Direct Reports: None
Primary Responsibilities:
Conducts prescription refill reminder calls.
Responsible for inbound and outbound patient phone calls.
Facilitates patient-to-pharmacist consultations.
Provides assistance with all patients needs and requests.
Uses problem-solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate.
Keeps records of client/customer interactions and transactions.
Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception.
Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients.
Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicates and coordinates with the appropriate personnel.
Works closely with direct supervisor to improve assigned customer experience on the website.
Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed.
This position is office-based.
Professional Competencies:
Participates in team meetings to ensure company service objectives are being met.
Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth.
Audits own performance and recommend objectives and standards of performance.
Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+.
Maintains knowledge of and uti
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