Renewals Account Manager - Dubai (Remote in UAE)

Excellent earning potential with commission accelerators & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over €170 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Renewals Account Manager - UAE

We are currently seeking a dynamic and skilled Renewals Account Manager to join our MENA team and continue our success story within the region by helping us to grow and retain our existing clientbase.

The ideal candidate will possess a blend of skills, including a strong sales and customer service background, reputable account management skills, and experience working within a subscription-based model.

In this role you will be responsible for maintaining client relationships and ensures contract renewal on various product and service lines, positively impacting our client growth and company revenue.

As one of the leading individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Managing a high volume of accounts, ensuring a high rate of contract renewals.

• Extending and upgrading current client contracts.

• Identifying upsell opportunities within existing customer projects, client portfolios, or large client agreements.

• Responding to customer inquiries and providing excellent customer service.

• Providing solutions to improve customer business needs, thereby enhancing customer satisfaction and retention.

• Partnering closely with Multiple Client Services, Sales, and Operational teams to ensure a seamless customer experience.

• Keeping clients informed of product innovations and updates.

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Proven experience in sales or account management roles, preferably in a software or technology-related industry.

• Solid negotiation skills with the ability to navigate complex renewal scenarios.

• Excellent communication and interpersonal skills with an aptitude for building relationships with professionals at all organizational levels.

• Experience in providing customer service support.

• Excellent listening, negotiation, and presentation abilities.

• Strong verbal and written communication skills.

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.

• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.

• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.

• One Team - We are a talented global team working together to achieve our vision.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing. 

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and a day off for your birthday

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