Enrollment Configuration Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Configuration Associate to join our Configuration Services team within our Technology Enabled Services division. Your job will be to manage and train multiple clients at a time (all sizes and specialties) through a remote implementation of provider specific requirements from pre-go live to transition to Customer Success. But enough about us; let’s talk about you.  

You are a project manager. You use information available to you to make sense of complex and sometimes contradictory information to solve problems. You can effectively hold others accountable by monitoring progress and performance. You know the most effective and efficient processes to get things done and stay focused on continuous improvement.  

The Team: Our Client Configuration team members are experts in data collection, business translation, and configuration across segment and product agnostic work streams. Team members are responsible for working directly with clients joining the network or experiencing growth or change to collect critical data elements, translate their business structure into athenaNet, and partner with internal teams in order to drive optimal client outcomes. We guide customers through the setup process to ensure they are prepared to utilize our services.   

Job Responsibilities  

• Work independently to lead, coordinate, and manage client projects simultaneously within specified timelines of go-live through transition to Customer Success Management  

• Understand and translate clients and industry requirements by attending practice assessment calls and conducting calls as necessary to gather necessary information before go-live  

• Train, coach, and guide clients on their configuration and the tasks that will be assigned to them  

Typical Qualifications  

• Bachelor’s degree preferred plus 2-4 years of professional experience  

• Proficiency in Microsoft Office: Outlook, Excel, PowerPoint, Word  

• Ability to effectively navigate and collaborate across stakeholders to achieve program goals and results  

• Strong client facing and interpersonal relationship skills 

California: https://www.athenahealth.com/salary-range/ca-nontech-associate 

Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate 

New York: https://www.athenahealth.com/salary-range/ny-nontech-associate 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social R