Senior Sales & Service Platforms Specialist

Application Deadline:

09/30/2024

Address:

VIRTUAL49 - HomeRes - WI

Job Family Group:

Customer Solutions

As a member of the US Sales & Services Platforms team, you will have the opportunity to maximize the effectiveness, productivity, and risk prevention for employees enterprise wide through differentiated sales and service employee technology platforms, and through managing functional level access to user role profiles. Work with the Senior Manager and other partners to define and guide the evolution of our sales, service, and security control technologies as key enablers of a seamless omni-channel customer and employee experience. Lead or participate in initiatives of varying sizes and complexities, working with Technology and Business partners on planning and execution and providing subject matter expertise on employee platforms and access control systems. Deliver on a wide range of workstreams involving sales and service platforms and access controls to optimize the performance of P&C distribution channels and how they work together.  Key success factors for the role include contributions to improved growth and productivity, superior user experience, better regulatory compliance and risk mitigation.

Strategy and Innovation

• Assist in the development, implementation, maintenance, and oversight of FIS Host Systematics security and access controls as the business owner with respect to Security Option Records (SORs) host roles across the enterprise while maintaining to Enterprise Identity and Access Management (EIAM) standards.

• Assist in development and implementation of strategy with respect to sales and service platforms, namely TPSS, TPT and Salesforce Integration for employees in P&C U.S. assisted channels (branch, CCC, specialized salesforces)

• Ensure the effective integration of platform change efforts in concert with an integrated, multichannel distribution strategy

• Contribute thought leadership and advice to assist business groups in formulating solutions for identified issues, suggesting solutions that desktop technology (either with or without enhancements) can provide, and identifying business benefits

• Look for and act upon opportunities to derive business value and incrementally improve the customer and/or employee experience in all changes being made to the sales and service platform (e.g. technology initiated projects; compliance initiated changes)

• Identify creative, cost-effective solutions for identified business challenges, leveraging our current-state desktop technology where opportunities exist and enhancing it as needed

• Utilize external publications and forums to remain up to date on changes in industry trends, best practices globally, innovations and customer behaviors to identify opportunities, understand applicability and potential impacts to the marketplace.

Supports the delivery of digital solutions for a designated business / group in support of the digital strategy. Acts as an advisor and partner between the business / group and the technology platform stakeholders for development. Designs, develops and enhances the product or platform offering by collaborating with internal & external stakeholders, including third party suppliers, to enable the business / group to meet their evolving needs and intended user experience.

• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Provides advice about how to enable the intended experience and overarching strategy through leverage of digital services and related programs.
• Builds effective relationships with internal/external stakeholders.
• Ensures the business/group understand how digital solutions (including channel, platform & service capabilities) meet business needs.
• Provides input into the planning & implementation of operational programs for an assigned digital channel / platform / service and executes within required service level agreements and standards.
• Develops an understanding of the digital solution design interactions and user flows for the user experience to design solution options.