Pallet Shelter Case Manager Lead (64118)

About VOAWW:

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization.

Benefits (Full time)

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 8 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

General Function:

The Case Manager Lead plays a critical role in supporting the success of the Pallet Shelter program by providing administrative assistance to the Program Manager, advanced case management services, maintaining a complex caseload, and serving as a resource and mentor to other Case Managers. The Lead is expected to model best practices, assist with onboarding and training of new staff, and help ensure consistency, quality, and compliance across the case management team. This role also includes responsibility for providing Foundational Community Supports (FCS) services and ensuring timely documentation for Medicaid billing.

Case Management:

• Take on the most complicated client cases.
• Ensure that all individuals and households receiving services meet program eligibility requirements.
• Conduct intake assessments and develop individualized service plans for each household.
• Provide regular case management meetings and ongoing client engagement.
• Work with community partners, staff, and volunteers to provide basic needs items, hot meals, and/or resources for residents.
• Host community events at the pallet community to further engage residents and provide workshops.
• Provide intensive housing search and placement assistance, which includes the services and activities needed to assist participants in locating and obtaining suitable permanent housing.
• Develop strong collaborative relationships with property owners/landlords to help facilitate the placement of clients into safe, decent, and affordable permanent housing.
• Ensure clients understanding of rental agreements, housing policies and procedures.
• Collaborate with other departments and partner agencies to maximize participant outcomes, program goals, and agency mission.
• Support the physical and emotional safety of residents in shelter; assist children with problem-solving and managing conflicts.
• Advocate on behalf of survivors with community service providers.
• Provide crisis intervention and develop safety plans as necessary.
• Connect clients to employment, benefits, legal services, health care, and other supports.