TikTok Shop - Regional Operations Manager, Sort Centers

Team Overview

TikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees.



The Regional Operations Manager (Sort Centers) owns operational performance, standards, and results across a region of 3–5 TikTok Shop sort centers. This role directly manages on-site Operations Managers and is accountable for building strong, consistent partnerships with Logistics Service Providers (LSPs) across the region.



While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale.



Responsibilities

Regional Ownership & LSP Strategy

- Own end-to-end operational performance across 3–5 sort centers within the region.

- Establish and maintain strong regional partnerships with LSP leadership, ensuring consistent execution to TikTok Shop standards.

- Set clear expectations and operating principles for LSPs across all sites.

- Drive regional alignment on SLAs, KPIs, safety, quality, and cost targets.

- Act as the primary escalation point for multi-site or systemic operational issues.



People Leadership & Talent Development

- Directly manage and develop on-site Operations Managers.

- Coach leaders to become subject-matter experts and strong LSP partners.

- Set performance expectations, provide regular feedback, and support career development.

- Ensure leadership bench strength and succession planning across the region.



Operational Excellence & Standardization

- Ensure consistent execution of standard work, SOPs, and operating rhythms across all sites.

- Identify best practices and scale them regionally.

- Lead regional continuous improvement initiatives to reduce defects, missorts, and inefficiencies.

- Partner with Product and Engineering teams to test, validate, and roll out new tools or processes.



Metrics, Quality & Data-Driven Execution

- Own regional performance metrics including throughput, SLA attainment, missorts, quality defects, labor efficiency, and safety.

- Review site-level data to identify trends, risks, and systemic gaps.

- Drive structured root-cause analysis and corrective actions through site leaders and LSPs.

- Ensure data accuracy, reporting consistency, and strong performance visibility.



Cross-Functional & Network Alignment

- Serve as the regional operations representative in cross-functional forums with Middle Mile, Final Mile, Product, Engineering, Procurement, and Finance.

- Support new site launches, expansions, peak readiness, and network changes within the region.

- Ensure communication and execution are aligned across all sites during peak and high-risk periods.