IT Applications Specialist

Medical Associates is hiring an IT Applications Specialist to join our IT department! This position will help with providing user support and customer service on all company supported applications and platforms. Schedule: Primarily Mon-Fri 8:00-5:00, some after-hours and on-call. Full Time Benefits Package Includes:  

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing)
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Major Duties and Responsibilities: 

• Provide phone/technical support for all Medical Associates software applications, including Cerner (Power Chart and Revenue Cycle), as well as any internally developed, custom software (Optical Charge system, etc.) 
• Develop and maintain technical knowledge on all clinic-sponsored applications and be recognized as a Subject Matter Expert. 
• Provide on-site support and assistance to users in all clinic offices and departments (including FCN's) 
• Perform technical troubleshooting for the Cerner application and act as a primary point of contact for any application issues. 
• Respond to issues encountered through support interactions and/or application testing. Identify appropriate corrective action, including workflow changes, user training needs and/or vendor enhancement requests. 
• Provide implementation, go-live assistance to all departments in all locations for all Medical Associates software applications. 
• Work on projects to improve operational efficiency of applications and users, using the Cerner Lights-On Network, uCern or other operational tools. 
• Work in conjunction with Application Trainers and Training Coordinator to identify and facilitate application and user training needs and to validate training material content and design. 
• Complete all other assigned projects and duties 

Knowledge and Skills:
Experience                      One to three years of similar or related experience.
Education                         Equivalent to a two-year college degree or completion of a specialized course of study or certification at a business or trade school.
Interpersonal Skills    A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is 
usually of a personal or sensitive nature. Work may involve motivating or 
influencing others. Outside contacts become important and fostering sound 
relationships with other entities (companies and/or individuals) becomes 
necessary.
Other Skills     Understanding of clinic work flow and processes including: 
prescription/medication management, lab and x-ray ordering and results, 
charting/documentation, medical records, and patient flow. Good verbal and 
written communication skills and a teamwork orientation are required. Strong 
computer skills required. Strong analytical and quantitative skills preferred