Team Lead, Order Entry & Production Flow

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role (3pm-11pm shift)

We are looking for an Order Entry, Order Production Flow, and Shipping Lead to join our rapidly growing venture-backed company. 

The order entry side of the role will oversee the department's workflows, equipment, team members, and quality. In the role, you will manage a team of order entry & support specialists in a state of the art and digital-only facility in Lehi, Utah. You will be responsible for ensuring that orders are correctly intaken into our lab management software and updated as necessary per customer expectations and deadlines. 

The production flow side of the role will oversee the department's workflows, equipment, team members, and quality. In this role, you will manage a team of order production team members (often called runners in dental labs) to ensure that orders are moving forward through the production floor at the highest quality standards per customer deadlines. 

The shipping side of the role will oversee the department's workflows, equipment, team members, and quality. In this role, you will manage a team of shipping team members to ensure that orders are being processed for outbound shipment. 

If you're looking to disrupt the dental lab industry status quo and take lead in building and scaling a "Gold Standard Team" per aggressive growth targets, this is the right place for you! We don't just want to offer you a job, we want to help you build a career by providing you with future opportunities for growth. 

What You'll Do: 

Operate Quickly: Support your team in intaking, entering, order trouble shoot, and outbound shipment of orders in a fast-paced environment, coordinating quickly with other teams to get orders moving through production. Support your team in prioritizing orders by department each day, notifying teams of latest changes to orders (e.g., material change), and ensuring that any production bottlenecks are resolved in order to meet customer deadlines 

• 

Scale: Continuously seek opportunities to improve workflows and processes for optimal efficiency and scalability 

Data-Driven Optimization: Track key performance indicators and conduct root cause analysis to optimize resources and drive on-time delivery of high quality products Problem Solve: Roll up your sleeves to quickly troubleshoot and solve people, process, and technology issues as you operate within a large scale and fast paced dental lab 

• Quality Adherence: Monitor and enforce adherence to strict standard operating procedures (e.g., validate order for fabrication) and roll up your sleeves to lead by example. High quality is key to efficient scalability! 

• Inventory Monitoring: Develop and optimize workflows to ensure your team proactively tracks key inventory (e.g., paper, ink, lab pans) and re-supplies as needed 

• 

Lead: Lead, scale, and continuously train a team of order entry, production flow, and 

shipping specialists as they execute daily operational tasks 

Collaborate: Work with other teams to proactively identify and address high priority improvement opportunities 

What We're Looking For: 

3+ years of experience managing a team in a fast-paced environment 

Must be able to read, write, speak and understand English 

Strong knowledge in production workflows for crowns, bridges, implants, dentures, and night guards 

Passion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguity 

High level of comfort with digital tools and technology 

Very high attention to detail and organizational skills 

Team player attitude and willingness to help others to help the team exceed expectations Natural curiosity and ability to learn new concepts, tools, and workflows quickly 

Strong self-motivation, self-direction, and ability to work with multiple stakeholders to 

push improvement initiatives to completion 

Excellent communication and stakeholder management skills 

• Deep knowledge with dental lab management softwares, specifically Labtrac 

You'll Really Stand Out If: 

Deep knowledge in digital dental production workflows for a multitude of products including crowns, bridges, implants, dentures, and night guards 

Previous experience leading a multiple teams 

Outstanding professional references to share 

Relentlessly positiv