Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Communications Manager, People & Culture Communications within PNC's Marketing & Communications organization, you can be based in Pittsburgh, PA or one of the other Marketing & Communications locations listed.


The PNC Financial Services Group is seeking a Senior Communications Manager to join its Marketing and Corporate Communications department. The Senior Communications Manager will be part of the Employee & Executive Communications team, which includes Enterprise and Human Resources (HR) communications, as well as internal Audit, Finance, Legal, Risk, Regional Presidents Organization and CEO communications. The team also manages PNC’s corporate recognition programs.

The Senior Communications Manager will report to the Director of Employee & Executive Communications and lead a team of four talented recognition and HR communications team members.

What You’ll Do:
As Senior Communications Manager, you will work collaboratively across and beyond Marketing and Corporate Communications to:
• develop a People & Culture Communications strategy that leverages employee communications and corporate recognition programs, among other activations, to help educate, engage and empower employees to do their best work and be proud ambassadors of the PNC brand.
• identify opportunities to expand employee engagement communications and activations beyond existing corporate recognition programs to drive greater inclusion and consistency.
• serve as the executive communications lead for PNC’s chief human resources officer and provide internal communications support to other HR leaders.
• leverage employee engagement survey data, along with peer benchmarking and industry best practices, to help inform our communications and activations.

Who We Are:
We are a sophisticated and strategic marketing and communications team of approximately 300 employees who support business communications and marketing, regional communications and marketing, external and financial communications, employee and executive communications, corporate events, media production, paid media and brand strategy, among other areas. We are a passionate and high-performing group of individuals with diverse backgrounds and a shared commitment to developing and executing strategic communications and marketing who help protect and promote our brand and reputation, and drive the growth of our business. We uphold PNC’s values in everything we do and believe that the best teams are diverse, inclusive and collaborative.

About PNC:
The PNC Financial Services Group, Inc. (NYSE: PNC) is one of the largest diversified financial services institutions in the United States, with assets of $557 billion as of June 30, 2024. PNC is a coast-to-coast franchise with an extensive retail branch network and a presence in all of the country’s 30 largest markets. PNC also has strategic international offices in four countries outside the U.S. With roots going back to 1865, PNC provides retail banking, including residential mortgage, corporate and institutional banking, and asset management to individuals, institutions and businesses of all sizes.

Job Description

• Establishes the strategic direction and oversees initiatives, materials, and staff priorities.
• Develops communication strategies; plans, researches, and develops content for complex communications initiatives.
• Identifies issues and opportunities, serves as trusted advisor to organization on all aspects of communication, and engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.
• Coordinates final review and approval before internal or external communications are released.
• Leads teams, coaches, influences outcomes, and evaluates success as appropriate. Has people management responsibilities, may manage managers.
• Con