Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Sign-On Bonus $2,000!*  

*For qualified applicants

This position will be responsible for leading our field service team in Singapore, providing technical support to customers on BD FACS products, and ensuring customer satisfaction through efficient trouble shooting and maintenance activities. The successful candidate will have excellent communication skills, both written and verbal, as well as strong problem-solving abilities. They should also possess excellent organizational skills and be able to work independently or collaboratively as needed.

Responsibilities

• Provide technical assistance to customers regarding BD FACS systems, including installation, configuration, and maintenance.

• Conduct routine inspections of installed systems to ensure they are operating within specified parameters.

• Trouble shoot issues promptly and effectively when they arise.

• Maintain accurate records of system performance and repair history.

• Assist customers with training on how to use their equipment properly.

• Collaborate with cross-functional teams to develop solutions for complex problems.

• Ensure compliance with all relevant regulations related to medical devices.

• Adhere to safety protocols at all times while working on site.

• Contribute to continuous improvement initiatives by identifying areas for process optimization.

Qualifications

• H.S. Diploma or G.E.D required

• Associate’s degree (Major: Advanced Mechatronics Technology) preferred

• Mechanical Proficiency and Experience required

  • Proficient with basic hand tools.

  • Knowledgeable of feeler gauges and other tools to measure tolerances, torque, and clearances. 

  • Minimum of 2 years as Set-up, Technical Associate role or equivalent.

  • ​Familiar with trouble shooting cams, cam-followers, rod-ends, bushings, chain drives, conveyors, gearboxes, vacuum systems, pneumatic systems, and ball-valves.

• Basic electrical knowledge and experience with Program Logistic Controller’s and pneumatic systems preferred

• Previous leadership roles or supervisory experience preferred

• Completed coursework in following subjects preferred (relevant experience may be substituted for individual courses): 

  • Schematics

  • Basic Principles of Mechanics

  • Industrial Electricity

  • Problem Solving for Mechanical Applications

  • Introduction to Industrial Technology

Work Environment:

• BD is a smoke-free campus.  Smoking and the use of electronic smoking devices, marijuana, or tobacco products are not allowed on BD property, grounds or in the parking areas.  We appreciate your cooperation in adhering to this policy

• False eyelashes, press-on fingernails, and Jewelry is not allowed on the production floor including dermals.  Any associate wearing dermals will be required to cover them while working on the production floor. 

• Shoes are required to be Steel Toe and non-slip for all associates while on the production floor for safety purposes.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent up