CTERA Remote File Service Engineer

Req ID: 338806 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a CTERA Remote File Service Engineer to join our team in Plano, Texas (US-TX), United States (US).

CTERA Remote File Service Engineer

 

**Must be a US citizen or Green card holder to proceed with applying.

 

Overview:
We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in AWS S3. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS EC2 with EBS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure.

 

Key Responsibilities:

• AWS Cloud Support:
• Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances
• Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution
• Conduct regular maintenance, upgrades, backups, and patching of the application and database
• Perform AWS resource optimization and security hardening as required
• CTERA Edge Device Support:
• Provide operational support for CTERA edge devices deployed in multiple on-premises environments
• Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage
• Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed
• Support onboarding and configuration of new edge devices for end users
• Connectivity & Network Support:
• Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS
• Troubleshoot network issues affecting file access and synchronization
• Collaborate with network teams to resolve latency, throughput, or configuration challenges
• End User Support:
• Act as point of contact for end users and IT teams for queries or problems related to remote file access
• Provide resolution to tickets involving both cloud and edge device services
• Document common issues and resolutions, maintaining updated runbooks and user guides
• Monitoring, Reporting, & Documentation:
• Implement monitoring for cloud resources, application metrics, and edge device status
• Generate reports on service performance, file access metrics, incident response, and usage
• Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history

Requirements:

• 6+ years hands-on experience with AWS services including AWS EC2, EBS, and S3
• Must have CTERA Enterprise File Services (Cloud and Edge devices) experience
• Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures
• Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)
• Experience with monitoring tools, ticketing systems, and documentation best practices
• Certification in AWS Cloud: such as AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator - Associate, and/or an AWS Certified Developer – Associate

 

Highly Preferred Skills and Expectations:

• AWS Certified Solutions Architect or SysOps certification
• Knowledge of database administration in cloud environments
• Experience with enterp