HR Generalist (12 Month FTC)

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

Role overview | Context 

In the Specialist Regional, Department People Partner role, you’ll be responsible for partnering closely with the Regional People Leader to provide a world class service to your client group. You’ll do this by delivering a proactive and customer focused service through providing effective support, guidance, and advice to managers and employees on a wide variety of People areas, including employee relations, policy, and process. 

Working closely with the Regional People Leader, you will help ensure operational readiness and organizational excellence for your client groups. 

Role overview | Remit and Responsibilities 

• Amongst other duties, this role will be primarily responsible for the below:
•   Managing all key processes for the North & South America Market including: 
• Probation period management (including terminations/failed probations)
•   Onboarding and off-boarding process in Workday and our US, HRIS system, Paychex including completing exit interviews 
• Managing all documentation including employment contracts, contract addendums, employment verifications etc 
• Flexible Work Requests, providing coaching and support to managers and employees on the process and navigating to an appropriate solution 
• Support the Department People Partnering team on departmental People initiatives, including growth and performance cycle processes and talent reviews.
• Liaise with Benefits Manager to manage benefits queries

 Employee relations: 

•  Handling and resolving employee grievances, disputes and complaints in a timely and effective manner 
•  Complete low level investigations when needed, and partner with the Regional People Leader ensuring fair and thorough processes, quality documentation and recommending appropriate actions or disciplinary measures 
•  Facilitate mediation and conflict resolution sessions between employees and line managers 
• Manage the performance improvement process (PIP), partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process. 
• Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts, letters to employees etc). 
• Ensure ER tracker is kept up to date at all times.

Reporting, data and insights: 

• Synthesise quarterly engagement results and feedback, displaying results in a digestible format to help educate the business on key insights and improvement opportunity areas 
• Make recommendations for improvement based on engagement hotspots 
• Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues

Additional Responsibilities:

• Work directly with Mangers to support them in effectively managing their teams - helping improve management capabilities and team effectiveness 
• Support with people related projects of varying complexity and scale

Qualifications

•  Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred and/or CIPD, SHRM qualification or relevant years of experience
• Demonstrable experience as People Advisor, HR Business Partner or HR Generalist in a fast-paced, global start-up environment ideally in the Tech industry 
•  Deep knowledge of people policies, procedures, compliance and practices with an ability to coach managers through each process and provide quality advice 
•  Proven ability to dig into data and make data-driven recommendations on ways to improve the employee experience and/or culture