IT Specialist, Administrative Delivery

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Iselin, Wood Ave 

Division: Group 
Job Posting Title: IT Specialist, Administrative Delivery 
Time Type: Full Time

You will be a member of the Regional IT Services (RITS) Business Services Team, and as a part of RITS journey to become increasingly centralized and standardized, you will become a part of a dynamic team in implementing RITS strategies across Global IT.

 

The primary role of this position is to provide Support for the IT Equipment purchasing for Contract Logistics and A&S employees. This involves reviewing employment status and management approvals for new and upgrades to IT Equipment, as well reviewing invoices, Cost Centers and monthly billing support.

 

Maintaining the database and invoices is also a key task for this position. Ensuring collection of  the returned equipment and deciding which can be wiped clean and reused, as well as those that should be recycled, are also tasks associated with this role.

 

Supporting our colleagues with their issues/questions and train as back-up for the WAN circuit ordering and support.

 

Responsibilities also include reporting and follow-up on open queries and invoicing for managers.

 

Additional accountabilities include correspondence to customers, internal and external.

 

Duties and Responsibilities

• Ensure timely follow-up and support for all DSV companies IT Equipment order processing and requests.
• Maintain reporting and invoicing for managers.
• Review and Answer emails in professional and organized manner.  Ensure you maintain confidentiality and follow associated processes to follow up appropriately and timely.
• Monitor Ticket Queue and ensure they are assigned properly.
• Maintenance and filing of all documents timely and accurately in compliance with DSV protocols.
• Attend and contribute to Team support calls as appropriate.

 

 

Educational background / Work experience

• Knowledge of Corporate Processes and Data Management
• Overall understanding of DSV business processes and interdependencies

• University degree within Business Administration or a comparable discipline.

 

Skills & Competencies

Experience in:

• Administrative routines and general administration
• Working with IT Support Organizations.
• Working with Service Now.

Skills:

• Excellent communication, networking, analytical and interpersonal skills.
• Highly structured
• High energy and service level. 
• Flexibility to work across time zones when occasionally necessary.
• Competent understanding of Microsoft products and strong knowledge of Excel

• Organizational skills (prioritize, plan, assign and control)

 

Language skills

• Fluent in English (written and verbal)
• Understanding of Spanish – helpful but not required

 

Computer Literacy

• MS Office skills
• SharePoint

 

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montan