SFDC - Business Function Analysis & Business Architecture

Why Zensar? 
 We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts.  We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do.  In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum.  These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Key Responsibilities

1. Requirements & Business Analysis

• Conduct stakeholder interviews, workshops, and discovery sessions to gather detailed business requirements.
• Document user stories, process maps, acceptance criteria, BRDs/FRDs, and use cases.
• Perform gap analysis across Salesforce clouds and integrated systems.

2. Salesforce Functional & Technical Translation

• Convert business requirements into system-level specifications aligned with Salesforce platform capabilities (Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud, etc.).
• Work with architects and developers to validate feasibility, design options, and solution approach.
• Understand Apex triggers, LWC behavior, platform limits, APIs, and data models (without needing to code).

3. Delivery, Testing & Quality

• Collaborate with Scrum teams for sprint planning, backlog grooming, estimation, and prioritization.
• Validate functionality during system testing; define and support UAT scenarios with business users.
• Review release notes, coordinate deployments, and support environment readiness.

4. Cross‑Functional & Stakeholder Management

• Act as a communication bridge between Product Owners, SMEs, offshore teams, architects, and QA.
• Present solution proposals, functional impacts, and change recommendations.
• Manage expectations around timelines, risks, dependencies, and change requests.

5. Governance, Security & Compliance

• Ensure adherence to Salesforce best practices, security standards, and data governance policies.
• Support audit/compliance inquiries such as permission reviews, data access mapping, and SOX-related documentation (if applicable).
• Maintain functional documentation and process traceability.

6. Continuous Improvement

• Identify opportunities to automate or optimize business workflows using Flows, OmniStudio (if applicable), or declarative capabilities.
• Provide training, help documentation, and end-user enablement materials.
• Stay up to date with Salesforce seasonal releases and advise business on upcoming impacts.

Required Skills & Qualifications

Technical Skills

• 4–8+ years as a Salesforce BA, Tech BA, or hybrid Admin/BA.
• Hands-on experience with Salesforce features: Flows, Reports/Dashboards, Data Model, Security Model.
• Understanding of Apex, SOQL/SOSL, Integration patterns (REST/SOAP), and API lifecycle.
• Experience with tools: Jira, Confluence, Postman, Lucidchart, Workbench, Data Loader, DevOps tools (Copado/Gearset – preferred).

Business & Analytical Skills

• Strong analytical and process modeling capabilities (AS‑IS, TO‑BE).
• Experience gathering requirements from business t