Lead Software Engineer – Dynamics 365 Field Service

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

As the Lead Software Engineer for the Dynamics 365 Field Service platform, you will play a pivotal role in shaping the vision and roadmap for Allegion’s Services and Installation doors business. You will collaborate with offshore development teams, business analysts, SMEs, and stakeholders to deliver designs and solutions that align with business objectives.

What You Will Do:

• Meeting Participation: Attend daily meetings to support various UAT testing cycles in preparation for go-live in 2025.
• Impact Assessment: Connect the dots on various discussions to assess the impact on delivery and release cycles. Proactively identify opportunities for system optimization and recommend improvements.
• Collaboration: Work with the team to drive the design, development, and deployment of ongoing implementations and enhancements for Dynamics 365 Field Service.
• Business Requirements Analysis: Collaborate with business, business analysts and cross-functional ERP IT teams, following DevOps processes to deliver solutions.
• Customization and Configuration: Should have experience reviewing code and assess the customization related to CE Field Service and Power Automate flows.
• Cross-Functional Design: Participate in designing integrations between Dynamics 365 Field Service and other systems like Salesforce, FinOps, and third-party applications.
• Documentation: Create and maintain technical design specifications, architectural guidelines, and best practices for the D365 Field Service application.
• Industry Trends: Stay informed about the latest updates and trends in field service management and Microsoft Dynamics 365 Field Service.

What You Need to Succeed:

• Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience: 8-10 years as a Field Service or other CE Dynamics 365 products
• Technical Skills:
  • Customization & Configuration of Microsoft Dynamics 365 Field Service and Mobile app.
  • Knowledge of Power Platform – Apps, Automate flow to extend Dynamics 365 Field Service.
  • Knowledge of Integrating with third-party service applications using APIs, web services, and middleware (Azure Integrations/Logic Apps).
  • Knowledge with Microsoft Dynamics 365 Field Service integrated with FinOps is a plus.
• Soft Skills: Strong communication, presentation, and interpersonal skills for interactions with business teams. Energetic personality who excels in collaboration and teamwork.

Travel: Willingness to travel onsite for UAT, go-live, and meetings (10-15%).

Allegion is a Great Place to Grow your Career if:  

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 
• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us: 

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”  
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period 
• Tuition Reimbursement  
• Employee Discounts through Perks at Work 
• Community involvement and opportunities to give back so you can “serve others, not yourself” 
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching