Senior IT Support Associate

<div class="content-intro"><div>Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.</div> <div>&nbsp;</div> <div>Recognized as the&nbsp;#1&nbsp;provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.</div> <div>&nbsp;</div> <div>With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in&nbsp;<a href="https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/deloitte-private/2025/us-2024-technology-fast-500-rankings.pdf">Deloitte’s Fast 500</a>&nbsp;(four years running!),&nbsp;<a href="https://www.attentive.com/blog/attentive-ranked-8-on-linkedins-2020-top-startups-list-in-the-united-states">LinkedIn’s Top Startups</a>,&nbsp;<a href="https://www.forbes.com/lists/cloud100/">Forbes’ Cloud 100</a> (five years running!),&nbsp;<a href="https://www.inc.com/best-workplaces/2025">Inc.’s Best Workplaces</a>, and the&nbsp;<a href="https://www.hrc.org/resources/corporate-equality-index" target="_blank">Human Rights Campaign Foundation's Corporate Equality Index</a>!</div></div><p><strong>About the Role<br></strong></p> <p>As a Senior IT Support Associate, you’ll serve as the primary IT contact for our New York City&nbsp;office. You’ll own frontline support, manage hardware logistics, and contribute to IT roadmap&nbsp;initiatives—all while maintaining high standards of responsiveness and execution. You’ll thrive in&nbsp;this role if you take initiative, move quickly, and enjoy balancing operational excellence with&nbsp;small but high-impact technical projects. You’ll also partner closely with IT teammates and&nbsp;ensure seamless support coverage and alignment across coasts. You’ll have a direct impact on&nbsp;the IT Support roadmap and quarterly planning cycles, and will have opportunities to shape and&nbsp;elevate the employee IT experience.</p> <p>This hybrid role requires on-site presence Tuesday through Thursday, from 9 AM to 6 PM EST</p> <p>&