Business Operations Lead
HandshakeAbout the role
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Your Impact:
You will be a part of Handshake’s Business Operations & Strategy team supporting our Product teams. You will play an integral part in Handshake’s success by helping the Product teams build the best place for students and young professionals to discover their dream career.
Business Operations & Strategy is responsible for improving strategic decision making across Handshake. Our team’s core value is trust – you will build it by making what is complex simple, and with elegant models that are both accurate and easy-to-understand. Business partners will appreciate your insight and trust you to help them solve difficult problems. At Handshake, we believe that good ideas can come from anywhere, and we’ll trust you to collaborate with others, form intelligent opinions, and present your thoughts to decision makers and the executive team.
Your Role
- Own the goal-setting, tracking, forecasting and analysis around one or multiple of Handshake’s Northstar metrics (MAU, Jobs and Revenue). Build, lead and manage the weekly, monthly, quarterly and annual processes for tracking, reporting on those metrics to leadership, the Board and the company.
- Partner directly with Product, Marketing and GTM teams across Handshake’s three sides of the business - University, Student and Employer - to ensure we are tracking to hit or exceed our Northstar metrics and drive long-term value for the company.
- Build trust through numerically-driven insights and ad hoc analysis to predict trends for making strategic decisions, which will include strategy formulation and execution across user acquisition, retention, and engagement.
- Develop and track up-funnel KPIs to drive execution and identify opportunities for improvement, including user acquisition and conversion, engagement metrics (application rates, profile completion rates, etc.), CPAs, NPS and user LTV.
- Build and manage the user forecast, providing the Product teams with deep insight about historical trends while predicting future outcomes given various key initiatives and investments
Your Experience:
- A Bachelor’s Degree in Business, Economics, or other relevant field
- 6 to 10 years of experience in investment banking, private equity, consulting, or high growth tech
- Highly analytical and data driven, with an excellent proficiency in Excel
- Strong experience with SQL and data visualization tools (Looker, Tableau).
- Excellent communication skills with the ability to drive consensus across cross-functional teams and influence decision making
- Exceptional problem-solving, with a highly analytical and inquisitive work style with a keen attention to detail -- but also ability to see the big picture
- Ability to thrive in an ambiguous, fast-paced environment with a high degree of autonomy
Bonus Areas of Expertise:
- Experience using R / Python is a plus
- Experience in consumer tech or marketplace / network businesses
- Passion for Handshake’s mission
- MBA from top tier business program
Compensation Range:
- $144,500 - $190,000 per year
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
About Us:
Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.
When it comes to our workforce strateg
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