Senior Product Manager

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Senior Product Manager (Stamps.com) is the resident expert and strategic leader for a specific software domain; tasked with understanding the target user, the user behavior within the product, and to craft and drive toward the outcomes projects are aiming to achieve. This role encompasses outlining the strategic path for a domain, and the definition of success metrics and desired outcomes. The Senior PM will proactively propose, lead, and track projects that lead to these outcomes, seamlessly manage cross-functional execution, while translating the plans and progress into understandable terms for stakeholders and leadership teams. Ultimately, it is the job of the Senior Product Manager to provide an excellent high-value experience for the user while providing context, business goal alignment, and path to delivery for leadership and stakeholders. You will be supported by product peers, functional teams (design, marketing, engineering, etc) as well as senior leadership, who leverage software to drive business growth.

About the Team

This position will report to the Director of Product Management. This team’s efforts encompass all user and internal-facing software within the Stamps.com and Endicia brands. The team coordinates software development between several parallel software platforms to provide an ecosystem of options for our users. This role will own a specific software component and will manage projects within that software platform as well as those outside the scope of a single system. Due to the nature of this role, you will need to collaborate closely with engineers and other product managers within the Stamps/Endicia team, as well as throughout Auctane. 

What will you be doing?

• Execute vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA, and other cross-functional teams.
• Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.
• Frequent engagement with users & stakeholders to serve as a strong advocate for the customer and improve the user experience in the definition of valuable solutions.
• Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.
• Drive new feature development working side-by-side with product managers, engineers, and QA.
• Manage the product development life cycle to support product releases on a regular basis.
• Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.
• Collaborate with stakeholders to create a roadmap and schedule of features.
• Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams, and business stakeholders.
• Shared ownership of overall Product Vision and Roadmap.
• Advocate for features that will help drive the business strategy and vision.
• Define tracking metrics for existing product features and new projects, and establish targets for new projects.
• Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.
• Cross-team coordination & communication.
• Understanding and managing cross-team dependencies & managing timelines & impact to delivery.
• Translating progress and plans into a story that can help leadership and internal stakeholders under