Food Club Mobile Market Associate

About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)Agency Size: 60-70 staff and 2,300+ annual volunteers
Our ValuesWho we are. Who we aspire to be. What drives us. What unites us. Learn more, here!- Radically Welcoming- Guest-Centered- Lead with Kindness- Curiosity-Driven- Always Improving- Collaborative by Design- Contagious Commitment- One Team
Position DetailsPosition Type: Part-time, Temporary, 18 hours/weekOvertime Status: Non-ExemptReports To: Food Club ManagerDirect Reports: NoneDepartment: Food Access (Food Club, HEAL)Primary Location: Food Club & Opportunity Hub, plus travel to Mobile Market sitesPosition Term: This position is funded through June 2026, with potential for evaluation and renewal. Compensation & Benefits: $18 - $19.50 hourly
SummaryThe Food Club Associate, Mobile Market is responsible for operations of our Mobile Market, which brings healthy food access out into the community. The Food Club Associate, Mobile Market delivers high-quality customer experience, while also inventory management, stocking and merchandising of products, route scheduling, driving and delivery. Additionally, this role leads and collaborates with volunteers. Basic conversational Spanish would be beneficial. This Associate role is an ambassador of Community Action House’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Responsibilities & Essential Duties

• Executes on day-to-day operations of the Mobile Market.
• Schedule monthly routes with established site partners and drive a 14-foot insulated box truck. 
• Responsible for daily Market operations - including loading and setup, teardown and unloading, stocking and merchandising of products, and working with and managing the Point of Sale (PoS) system and technology systems of our business operations.
• Work alongside and lead volunteers at Mobile Market stops.  
• Ensure safe transportation and storage of food. 
• Work independently to execute opening and closing procedures of the Food Club Mobile Market.
• Work collaboratively with other teams to ensure adequate food inventory, supply storage and organization, and to generate and distribute promotional materials. 
• Ensures a positive guest experience while demonstrating our values in action.
• Other duties as assigned. 

Supervision Received

• Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

Education & Experience

• No prior experience required, although experience in community programming is preferred
• High School Diploma required
• Valid driver’s license (or ability to obtain)
• Valid chauffeur’s license (or ability to obtain)
• ServSafe Certification (or willingness to obtain)
• Basic conversational Spanish proficiency desired

Qualifications

• Proven ability to take initiative, prioritize and manage multiple tasks independently. 
• Previous experience in direct community programming, with a particular focus on engaging low-income populations preferred. 
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