Senior Project Manager (IT)

Division or Field Office:

Service & Experience Technology Division

Department of Position: Billing & Payment Department 

Work from:

Corporate Office in Erie, Pa Salary Range:

$97,388.00 - $155,567.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

 

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.
   

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

 

Position Summary

Plans and leads medium-to-large IT projects of moderate-to-high complexity.


What You'll Do:

The focus of this opportunity is the Sr Project Manager (IT)/Scrum Master of a Payment Management Delivery team aligned to the Product Portfolio. This team delivers solutions that create a simple and seamless billing & payment experience by eliminating pain points and meeting expectations of Customers, Agents, and Employees in a fully enabled EBA model.


Preferred Experience & Skills:  

• Enterprise Business Agility best practices for Program & Delivery teams
• Facilitation of certain Scrum ceremonies (daily standups, sprint reviews, sprint retrospective, backlog refinement, and other Scrum related ceremonies) which include creating agendas for ceremonies owned but also holding others accountable for the ceremonies they own to do the same
• Experience in using Agile planning and execution tools such as Jira Software, Jira Align, Miro, etc. for backlog management and sprint execution
• Ability to build out Clarity tasks at the Feature level by Quarter to include ETC's for each person on the team and monitor ETC's vs. Actuals with Delivery Managers and Program Lead
• Ability to identify and remove impediments that hinder delivery progress, manage dependencies across teams, and manage risks to the schedule, scope, and/or budget
• Excellent communication, escalation, and resolution skills & experience

What Makes You Stand Out: 

• Business process knowledge regarding the Billing and Payment management workflows and user journeys
• Understanding of the Property and Casualty Insurance market
• Experience in tracking and creating action items on team metrics.

Duties and Responsibilities

• Plans, monitors and leads medium-to-large projects of moderate-to-high complexity from initiation through completion.
• Leads project team while ensuring right talent is assigned at the right time.
• Utilizes an intermediate understanding of the project lifec