Sr. Analyst, Hire to Retire Ops - HR Data

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Job Overview
The Sr Analyst, Hire to Retire Ops (HTR) in T-Mobile's Magenta Service Center handles a wide range of HR operational processes and complex transactions, bringing advanced functional knowledge and a high degree of independence to the work. This role is responsible for resolving complex employee and manager situations, performing compliance monitoring, and contributing meaningfully to audits and process improvement efforts within the assigned HTR function. The Sr Analyst may specialize in an area such as payroll, leaves of absence, accommodations, recruiting support, myHR, HR data maintenance, onboarding, offboarding, background check and other HR Operations support. By applying advanced knowledge of HR policy, employment law, and systems, the Sr Analyst helps maintain the integrity and consistency of HR service delivery. Their work supports T-Mobile's commitment to operational excellence and a positive employee experience.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Performs a wide range of HR operational processes and transactions within the assigned Hire to Retire function — which may include HR data management, or employee and manager inquiry resolution — handling complex situations with a high degree of independence and serving as a resource for the team on matters requiring advanced functional knowledge
• Leverage deep Workday HCM expertise to administer and govern global HR data throughout the employee lifecycle, ensuring data accuracy, regulatory compliance, and seamless system operations. Execute and validate complex Workday transactions, including EIBs, organizational restructures, international updates, and large-scale workforce changes, while serving as the senior point of contact for advanced Workday support, issue resolution, and system guidance.
• Researches and evaluates complex situations within the assigned function, independently interpreting applicable policies, regulations, and guidelines to reach well-reasoned conclusions, and escalating only matters that are novel, highly sensitive, or outside established parameters
• Performs compliance monitoring and participates in audit activities by reviewing operational data and transactions, identifying patterns, discrepancies, and control gaps, and recommending corrective actions to support program integrity and regulatory adherence
• Partners with internal stakeholders such as Legal, Accounting, and HR Centers of Excellence to resolve complex cross-functional issues, contributes subject matter knowledge to team and departmental projects, and helps ensure HR processes are applied accurately and consistently
• Identifies and helps implement improvements to workflows, documentation, and standard operating procedures within the assigned function, drawing on functional expertise to recommend practical solutions that improve accuracy, efficiency, and the employee experience

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• 2-4 years Related experience within an HR, shared services, or operational setting, with demonstrated depth in one or more HTR functions (Required)

Knowledge, Skills and Abilities:

• HR Operations & Systems: Advanced knowledge of HR processes and systems such as Workday (HCM, Extend and Workday security), UKG/Kronos, or case management platforms, with the ability to handle complex transactions and serve as a functional resource for the team. (Required)
• Data Analysis: Advanced proficiency in analyzing operational data and audit results to identify trends, surface compliance risks, and support data-driven decisions across HR functions. (Required)
• Problem Solving: Demonstrated ability to independently evaluate complex situations, perform root cause analysis, and develop practical solutions within the HR lifecycle with limited need for guidance. (Required)
• Communication: Strong verbal and written communication skills to interact effectively with employees, managers, and cross-functional partners, including the ability to explain complex policy or process matters clearly. (Required)
• Microsoft Excel: Advanced proficiency in Excel including complex formulas, pivot tables, and data analys