Casino Customer Service Representative-Steady Extra (Call Center)

Responsibilities/Purpose

The Casino Customer Service (CCS) Representatives are well-informed, courteous team members who provide our Enterprise-wide customers and Casino Marketing Teams with assistance in a friendly, upbeat, and professional manner. The CCS Representative assists customers including but not limited to Gold, Platinum, Diamond, and Seven Stars members with all types of reservation needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations: including verifying offers, booking, modifying, canceling, and cross-selling. The CCS Representative assists customers with room, suite, golf, show, limo, air, and restaurant reservations 

Job Functions 

• Follows department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. 
• Maintains high level of sales and service skills to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell, and other standards as determined by management. 
• Performs various daily tasks such as but not limited to booking, changing, or canceling all types of reservations, cross-selling and other standards as determined by management. 
• Clearly communicates and demonstrates enthusiastic service. 
• Accurately follows schedule to meet or exceed department punctuality, adherence, and attendance guidelines. 
• Meets department appearance guidelines. 
• Safeguards customer confidentiality and privacy in accordance with company and department standards. 
• Handles all incoming customer transactions promptly, efficiently, accurately, and professionally. 
• Assists with special projects and/or additional duties as needed. 
• Assists the Coordinator Team with their ‘Primary Job Functions’ based on business needs. 

 

Essential Requirements: 

Education: 

• High School Diploma or equivalent required 

 

Experience: 

• 1-year Customer Service or Sales experience. 
• Must have stable work history and be computer literate. 

 

Abilities: 

• Must be able to type. 
• Must be 18 years of age or older. 
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner. 
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external. 
• Must be able to read, write, speak, and understand English. 
• Must be able to work in high and low stress areas. 
• Must be dependable, punctual and be able to maintain a flexible working schedule based on business demands. 
• Must be able to work in close quarters. 
• Must be multi-task oriented. 
• Excellent interpersonal and problem-solving skills are required. 
• Must be able to work with minimal supervision. 
• Ability to perform full duties of dexterity and visual perception, including sitting for long periods of time and working on a pc or laptop. 
• Maintain a clean and organized work environment. 

 

Desired Skills: 

• Knowledge of Windows based PC Applications. 
• Experience with LMS and /or Microsoft Windows preferred 

 

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload or technical developments).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spect