Home Services Maintenance Technician

Beginning in 1947 with just one man, Del Beutler, Villara has been offering innovative products and services and outstanding customer service for more than seven decades all thanks to the people that work here. We fulfill our mission by recruiting, training, promoting and rewarding an incredible team of individuals whose commitment to creating and developing peerless products and services allows our business to flourish. We know we can rely on Villara's values and guiding principles and we benefit from Villara's commitment to our on-going professional and personal development.

We believe in Building People…Building Trust…Building Dreams.


The HVAC Maintenance Technician is responsible for the ongoing performance, efficiency, and reliability of residential heating and cooling systems. This role focuses on preventative maintenance, system performance optimization, and early issue detection to ensure systems operate as designed and customers experience consistent comfort.
Technicians will perform scheduled maintenance visits, complete system inspections, identify potential issues, and educate homeowners on system condition and improvement opportunities. This role plays a critical part in creating long-term customer relationships and generating future service and replacement opportunities.

Essential Duties and Responsibilities of the Job

The essential functions include, but are not limited to the following:
• Serving the clients by expertly servicing customers’ entire needs
• Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service
• Always explain to the client what service you are performing. Explain and show the client how the company provides superior service
• Perform full system maintenances and tune-ups, evaluating operation, airflow, efficiency, and overall system health
• Identify signs of wear, inefficiency, or potential failure before breakdown occurs.
• Inspect and test components of systems to ensure they are operable and safe
• Educate customers on system operation, filter changes, and maintenance best practices.
• Promote and explain maintenance memberships (Comfort Club) to support long-term system care
• Keep service vehicle clean, organized, and fully stocked
• Re-check all repairs and installations after you’ve repaired or replaced them, before leaving the client’s home to ensure everything is working properly and the client knows how to operate the system properly
• Properly use the Pricing Guide.
• Obey the company Vision and Guiding Principles.
• Maintain a clean, organized job site
• Always be safety conscious both on the job and while driving.
• Participate actively in all training exercises, morning meetings and retreats.

Behavioral Responsibilities of the Job
• Self-motivated, organized with a can-do attitude
• Ability to work independently and as part of a changing team
• Committed to creating and participating in a positive workplace culture
• Capable of providing excellent internal and external customer interactions
• Desire to work with hands and to be outside
• Committed to arriving on time and ready to work
• Committed to follow safety procedures

Leadership Responsibilities
• Self-leadership capabilities – the ability to lead yourself to meet your goals and those of the company
• Ability to lead from within the team, and to offer assistance and guidance to other team members
• Lead in the development of your own career with the assistance of the Skills Matrix and Dozuki Standard Work App

Training/Certification
• 1+ years’ experience in the HVAC trade
• Must be EPA Certified, Type II or Universal
• Self-starter, reliable, flexibility with hours
• Strong customer service skills
• Must pass random drug testing
• Understanding of the current regulations within the field
• Excellent interpersonal communication skills on a technical level
• Able to work both independently and as part of a team
• General knowledge of power tools and techniques for care and safe use
• Maintain a valid driver’s license and acceptable driving record
• Demonstrable basic knowledge and skills for HVAC maintenance and repair of systems and equipment
Education
• High school diploma/GED required
• Associate degree preferred but not required

Physical Demands:
• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted
• Operate handheld power tools
• Wear personal protective equipment