Regional Product Support Representative II

Job Description:

Join our Team: Regional Product Support Representative

Arizona/New Mexico

Join our team at Terex/Genie and embark on an exciting opportunity as we seek a skilled and dedicated Regional Product Support Representative II to contribute to the Product Support team.

At Terex/Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

What you’ll do

• Identify and resolve customer concerns with Terex AWP products.
• Complete daily work orders, including entering daily activities into our CRM system.
• Assist customers with their service training needs and information.
• Assist Engineering as requested with the improvement and development of AWP products.
• Assist all customers with the safe and proper operation of Terex AWP
• products.
• Assist Terex Product Safety upon request.
• Create and maintain relationships within their respective territory.
• Work with area Sales and Parts personnel regularly to grow business market share.
• 70% travel within the territory required

What you’ll bring

• Strong communication and interpersonal skills.
• Ability to work and organize with minimal guidance based exhibiting a positive, service-oriented attitude.
• Ability to communicate with internal functions through all available mediums.
• Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company.
• Must be a results-oriented team player with the ability to work under pressure,
• Demonstrated time management and organizational skills.
• Ability to set priorities and multitask while managing multiple assignments.
• Demonstrated ability to adapt to changing conditions and work assignments. - - Confident interacting with diverse cultures and fostering strong relationships with both technical staff and management.
• Motivated to learn and maintain a broad knowledge of the manufacturer’s new and recent products.
• Proficient in the use of equipment, tools & technology needed to troubleshoot and repair AWP products. (computers, hand tools and digital devices).
• Proficient with MS Office including Excel, Word and PowerPoint.

Preferred Previous Experience:

• 3+ years’ Technical Service experience within the heavy equipment or similar industry.
• A basic technical knowledge of aerial work platforms.
• Hands-on knowledge of Genie products is preferable

Salary: The salary range for this position is $75,000 - $90,000 USD. The salary range may be higher or lower depending on the applicant’s location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs

Why join us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.

• For more information on why Terex is a great place to work click on the link! C