Senior Director, Infrastructure Operations

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. 

I. Job Summary 
This role plays a critical role in shaping and managing the organization’s technology backbone. Responsibilities span strategic planning, program delivery, and operational execution. The role leads the design, implementation, and maintenance of enterprise-wide systems, including networks, cloud (data centers), telecommunications, servers, PCs, and service assurance, ensuring scalability, accessibility, and security.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Develop and execute a forward-thinking infrastructure strategy aligned with our company’s technological vision, leveraging emerging technologies to enhance our infrastructure capabilities.
• Oversee the implementation and maintenance of enterprise-wide system tools, ensuring scalability and accessibility of applications or services; collaborate with cross-functional teams to ensure seamless integration of infrastructure services.
• Drive innovation by exploring automation, DevOps, and infrastructure-as-code paradigms, fostering a culture of continuous improvement and agility.
• Evaluate and select technology vendors/partners and negotiate contracts and maintain strong relationships.
• Lead, inspire, and mentor a high-performing team; attract top talent and foster a collaborative, growth-oriented environment.
• Develop and establish policies and procedures for the design and maintenance of the organization’s enterprise infrastructure, ensuring compliance with industry standards and best practices.
• Manage infrastructure costs by deploying cost-effective solutions, optimizing licensing agreements, and identifying areas for process improvements.
   

III. Supervisory Responsibilities 
The highest level of supervisory skills required in this job is management through one or more managerial levels. This includes: 
 

• Direct supervision of full-time employees including senior management and individual contributor positions; 
• Indirect supervision of full-time employees including management and individual contributor positions. 
   

IV. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

 

A. Demonstrated Performance 
 

• Leadership potential including ability to influence up, down, and across the organization 
• Proven track record of consistently delivering results 
• Strong written and verbal communication skills 
• Demonstrated ability of hiring and developing talented individuals 
   

B. Education and Experience 
 

• Education: Bachelor's Degree (accredited) in Computer Science, MIS, Finance or similar area of study or, in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
   
• Experience: Ten (10) years of prior work experience (in addition to education requirement) within Information Technology including at least three years managing a team of two of more individuals. 
   

C. Certificates, Licenses, Registrations or Other Requirements 
 

• None required. 
   

D. Other Knowledge, Skills or Abilities Required 
 

• Experience in the most current technologies and products used in the industry. May require in depth skills in one or more of the following: technical software development and deployment, employee management, program and project management, budget development and monitoring, organizational change and development. 
• Strong understanding of enterprise systems, network architecture, and cloud technologies.
• Excellent strategic thinking and problem-solving abilities. 
• Effective communication and stakeholder management skills.
• Proven track record of managing large-scale infrastructure projects.
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