F&B Attendant

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

 

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

 

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

 

Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. 

Overview

The Food and Beverage Attendant plays a key role in delivering exceptional guest service while managing daily operations for the Market Place at the Hyatt Regency. This multifaceted position blends barista responsibilities, food handling, retail presentation, guest service and delivery logistics. The Food and Beverage Attendant is responsible for preparing beverages and reheated food, maintaining a clean and welcoming environment, and upholding product quality and safety standards. The attendant will also manage the timely delivery of food, beverages, amenities and merchandise to guest rooms and designated hotel areas, contributing to a seamless and satisfying guest experience

Responsibilities

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be open and willing to work as a team and help colleagues when needed.

· Should have the ability to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Must be open and willing to work as a team and help colleagues when needed.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Have the ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.

· Have the ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Have the ability to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Have the ability to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a friendly and warm demeanor at all times.

 

 

Additional Requirements

 

· Be knowledgeable about the structure and function of all food and beverage offerings at Cue 48, including the market place, bar, “knock and drop” service, and amenities delivery, as well as the duties associated with each position.

· Be attentive, friendly, helpful, and courteous to guests, managers and follow employees

· Warmly greet and promptly assist guests with their food, beverage, and merchandise needs, ensuring attentive and courteous service.

· Demonstrate expertise in menu content and current promotions; upsell featured items when appropriate

· Ensure overall guest satisfaction through proactive service and attention to detail

· Use and reference guest in-house list, group list, VIP list, and related materials daily.