Customer Service Coordinator

About Us:

At GAC North America, we pride ourselves on delivering exceptional service and solutions for our clients. We are a leading firm specializing in Logistics and Shipping, and we are currently seeking a dedicated and detail-oriented Customer Service Specialist to join our team and support our key accounts.

Position Overview:

As a Customer Service Coordinator you will play a crucial role in managing the logistics and documentation for our export/import ocean shipments. Your primary responsibilities will include processing shipments, managing customs documents, and ensuring seamless communication with our clients. If you are a proactive professional with excellent communication skills and a passion for customer service, we want to hear from you!

Qualifications:

• Excellent communication skills in English and Spanish.

• Strong background in customer service with experience in client services and phone etiquette.

• Proficiency in Microsoft Office and data entry.

• Ability to handle outbound calling and cash transactions.

• Multilingual abilities and sales experience are a plus.

Key Responsibilities:

• Process shipments and file customs documents promptly and accurately.

• Assist with processing export/import ocean shipments for an assigned base of accounts.

• Receive, review, and process export/import ocean documentation, including Shipper’s Letter of Instructions.

• Calculate and prepare export/import ocean quotations.

• Prepare and process delivery orders, dock receipts, warehouse work orders, and ocean bills of lading (master, house, direct – AWB/ocean).

• Close files and distribute documents in compliance with export/import standards and requirements.

• Track and trace shipments from departure to arrival, providing timely updates to clients.

• Adhere to company safety policies and procedures.

• Respond to customer orders, general inquiries, invoice questions, and complaints.

• Ensure accurate and timely billing; maintain accounting records and process vendor invoices for payment.

• Address and resolve customer complaints, determine solutions, expedite corrections or adjustments, and follow up to ensure resolution.

• Handle additional duties as assigned by supervisor and/or manager.

Shift:

• 8 hour shift

• On-call, as needed

• Weekends, as needed

• Competitive Salary

• Work Location: In person

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• On-the-job training

• Paid time off

• Referral program

• Vision insurance

Requirements

Experience in freight, cargo, air transport, and logistics is a significant advantage. Candidates with a background in these areas will have a deeper understanding of the industry's intricacies, which can greatly enhance their ability to manage and optimize our transportation processes effectively.