Supervisor Administrative Support Services (40 hours/week)

Company

Penn Medicine Home Health

Summary

POSITION SUMMARY: Plans, organizes, directs and coordinates all aspects of the business office or laboratory site including oversight of all office or laboratory responsibilities at the assigned practice or department. 

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Oversees Patient Access and ensures patient registration and/or scheduling policies and procedures are standardized, interpreted uniformly and consistently, and systemically applied at the site. Assists and supports front office or laboratory staff in scheduling, registration and work queue functions as needed. Provides and communicates additional employer cost containment practices, which have an immediate effect and/or impact in the patient registration process. Distributes reports according to the established frequency of patient accounts that have errors, associated with billing and/or regulatory compliance, as necessary. 
• Supervises front office or laboratory staff, completes performance evaluations and provides educational experiences for assigned personnel, coordinates disciplinary action in accordance with Hospital and Department policies, conducts staff meetings, and ensures proper completion of time cards.
• Ensures compliance with department, hospital and regulatory standards. Enhanced knowledge of IT/software system utilized by Lancaster General and ensures implementation into daily operations.
• Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of customer and employee issues.  Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including physicians, office staff, patients and fellow employees in a professional manner while keeping customer service as top priority. Monitors patient satisfaction and develops action plans as appropriate.
• Develops successful working relationships with physician practices or hospital departments and ensures adoption and implementation of strategies that will meet the demands of healthcare now and in the future.
• Participates in development, implementation and review of systems, policies and procedures while coordinating the procedural flow of activity and patients within the health care center or health system and helps to direct and/or support such important ventures and projects as Patient Centered Medical Home (PCMH). 
• Attends and actively participates in a variety of LG Health meetings and committees, as assigned.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• May coordinate and actively participate in the marketing of all site services, new program development/expansion, and all other related activities as directed by the Director or management team.
• May participate in the on-call practices for afterhours support based on location need.
• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• High school diploma or equivalent (GED).
• Two (2) years of office experience.   

PREFERRED QUALIFICATIONS:

• One (1) year of supervisory experience.
• One (1) year of using medical terminology.

COGNITIVE REQUIREMENTS

Attention/Concentration:

• The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory:

• The position requires that an individual be able to learn new tasks quickly and effectively.  Job requirements change frequently.  The ability to understand and carry out detailed, involved instructions in mandatory.

Problem Solving, Reasoning and Creative Thinking:

• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.  Some independent thought, planning or origination of options and solutions is necessary.  The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:

Leader