Jira/Atlassian System Engineer

POSITION OVERVIEW

We are seeking a skilled and dedicated Atlassian Applications Engineer (Systems Engineer)  to join our team. In this role, you will play a crucial part in ensuring the smooth operation and continuous improvement of our custom-built applications through effective use of Atlassian tools. You will be responsible for administering and enhancing our Atlassian environment, developing and maintaining custom scripts, and designing and managing CI/CD pipelines.

As an Atlassian Systems Engineer, you will collaborate closely with development teams to understand their needs and provide technical support, solutions, and training. Your expertise in scripting languages, database management, and both Linux and Windows environments will be vital in optimizing our systems and workflows. Additionally, you will actively participate in Agile/Scrum or Kanban ceremonies and work with various Atlassian features to automate processes and improve productivity.

RESPONSIBILITIES

• Ensure smooth operation and continuous improvement of custom-built addons and plugins.
• Administer, enhance, and optimize Atlassian tools (Jira, Confluence, Bitbucket, Bamboo) and SQL databases for high performance.
• Develop and maintain custom scripts using Adaptavist ScriptRunner and Groovy.
• Design, implement, and manage CI/CD pipelines for efficient software delivery.
• Provide technical support and solutions to development teams, enhancing productivity and automation.
• Collaborate with the Atlassian Change Committee on system changes and assist in user training.
• Actively participate in Agile/Scrum or Kanban ceremonies and create Standard Operating Procedures for Incident Management, Disaster Recovery, and Escalations.
• Develop IT Asset Management using “Assets” (formerly known as Insights).
• Install, update, and maintain Atlassian services in Linux and Windows environments.
• Document developed scripts, workflows, and processes comprehensively.
• Resolve issues with Jira Projects and Confluence in coordination with project leads and provide training for employees on usage and new functionalities.
• Build workflows and automation for self-serve Atlassian product usage, integrating state-of-the-art technical solutions, and managing permissions for Jira Projects/Boards.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, or a related field; equivalent experience may be considered.
• Solid understanding of Agile/Scrum and Kanban methodologies, with practical experience in their application.
• Proficiency in Git and experience in designing and maintaining CI/CD pipelines.
• 2–5 years of hands-on experience with Atlassian products such as Jira, Confluence, Bitbucket, and Bamboo.
• Demonstrated experience managing and utilizing Atlassian plugins like ScriptRunner, Structure, Advanced Roadmaps, and Zephyr Squad/Scale.
• Proficiency in scripting languages such as Groovy (ScriptRunner), Bash, and PowerShell.
• Strong programming skills in Java or Python are highly desirable.
• Experience working with Linux and Windows servers, as well as databases like MS SQL, PostgreSQL, and MySQL.
• Proven expertise with REST APIs and integration development.
• Hands-on experience with the installation, upgrades, integration, and support of Atlassian server and datacenter products.
• Familiarity with Atlassian Cloud (SaaS) solutions is a significant advantage.
• Capability to design and optimize schema configurations and templates to improve business processes.
• Experience with scripting-based automation solutions and custom plugin development using Atlassian SDK/Forge with Java and Groovy is a strong plus.
• Excellent communication skills, with the ability to explain technical concepts effectively to non-technical stakeholders.
• Strong understanding of security best practices and risk management in IT environments.
• Knowledge of systems engineering protocols such as DNS and DHCP, with additional experience in Active Directory and SSO tools (e.g., Okta, ADFS) as a plus.
• Atlassian certifications (e.g., ACP-100, ACP-120) & Other certifications are highly desired.

If you are passionate about leveraging Atlassian tools to enhance development workflows and drive productivity, we encourage you to apply and join our dynamic team.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to t