Senior Site Reliability Engineer

<div class="content-intro"><p><span style="text-decoration: underline;"><strong>About Us</strong></span></p> <p>At You.com, we are building the AI Search Infrastructure that powers modern AI systems. Our goal is to create the trusted knowledge layer that agents, applications, and enterprises rely on to retrieve real-time, accurate, and citation-backed information.</p> <p>Our platform combines proprietary vertical indexes with LLM-optimized retrieval systems to power AI agents, applications, and enterprise workflows. We are solving hard problems across search, large language models, and large-scale infrastructure to make AI systems more reliable, transparent, and useful.</p> <p>Our team includes engineers, researchers, product builders, and operators who care about solving meaningful problems and delivering real-world impact. Whether you are improving core infrastructure, shaping product experiences, or helping bring new AI capabilities to market, your work will help define how modern AI finds and uses knowledge.</p></div><h4 class="AnswerParser_AnswerParserH3__Mpe4s"><span style="text-decoration: underline;">About the Role</span></h4> <p>As a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services. Your work will ensure that every user query, every API call, and every data pipeline runs with measurable, defensible uptime, and when something breaks, the tools and dashboards you developed will help the team identify the issue, respond, and learn from it.&nbsp; Additionally, you will partner with teams to help them implement best practices, establish reliability objectives, and ensure the engineering team can build reliable services with minimal friction.</p> <h4 class="AnswerParser_AnswerParserH3__Mpe4s"><span style="text-decoration: underline;">Responsibilities</span></h4> <ul> <li><strong>Instrument services </strong>end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable.</li> <li><strong>Develop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services.</strong><strong>Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency.</strong></li> <li><strong>Design and maintain actionable dashboards</strong> that surface real user impact, not vanity metrics, for service owners and leadership.</li> <li><strong>Tune alerting rules continuously </strong>to maximize signal-to-noise ratio; tie alerts to SLO-based