Assistant Director of Education and Outreach

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director of Education and Outreach

Job Profile Title

Associate Director B, Academic Affairs, Academic Partnerships

Job Description Summary

The Assistant Director of Education & Outreach will play a key role in shaping engaging learning experiences for non-traditional and adult learners, as well as K–12 students and educators. The person will represent the frontline of engagement before, during, and after delivery of high-quality education and outreach programs. Responsibilities will include serving as a point of contact for learners, ensuring an exceptional participant experience, managing assigned programs from planning through execution, supporting the development of inclusive initiatives, and strengthening community partnerships.

Job Description

Job Responsibilities

Program Management & Delivery

• Manage the planning and execution of in-person and virtual education and community-focused programs, including summer programs, workshops, webinars, field trips, skill-building sessions, and elective showcases.
• Oversee program logistics before, during, and after delivery, including timelines, registration workflows, participant communications, materials, and evaluation· Ensure accommodations for all programs and maintain working knowledge of program delivery spaces, anticipating and resolving challenges as they arise.
• Maintain standard operating procedures, documentation, and continuity plans across education and outreach initiatives.

Community Engagement & Partnerships

• Support and actively participate in community engagement initiatives that advance the mission and strategic priorities of the center.
• Develop programming and partnerships with K–12 schools, educators, community leaders, and campus partners.
• Maintain awareness of trends and in-demand skills to inform advising and program development.
• Serve as the intake point for inquiries related to education, outreach, and student engagement programs.

Assessment, Data & Continuous Improvement

• Assist the Director with data collection, reporting, and analysis, integrating survey data and other sources to assess impact and guide decision-making.
• Evaluate workflows and recommend enhancements to improve scalability, efficiency, and participant experience.
• Implement and manage needs assessments, program evaluations, and participant feedback processes.

Operations & Special Projects

• Support the Director of Education & Outreach in coordinating and executing integrated education and outreach campaigns and projects.
• Provide dependable support for special projects and other duties as assigned.

Qualifications

• Bachelor's and 2 to 3 y