Rental Order Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Baxter’s products and therapies are on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
 

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!
 

What you'll Do:

The Rental Order Analyst is responsible for review and maintenance of rental order in the ERP system for the PSS Therapy business to ensure accurate and on time billing and revenue generation. The Rental Order Analyst will serve as the Subject Matter Expert of the rental order billing process, supporting the sales and service teams with order and billing management.

• Review, identify, and research potential billing errors on integrity reporting, implementing correct solution per SOP guidelines.
• Using critical thinking skills, root cause and resolve any identified billing issues for rental orders in the ERP system prior to month end invoicing.
• Coordinate with sales representatives and other functional areas (credit, service operations, customer contact center) to identify and resolve customer issues.
• Contact customers to obtain information needed to resolve customer satisfaction surveys, PO collection, and to obtain any further billing information needed to ensure order accuracy and timely invoicing.
• Maintain and manage an organized database of customer reporting needs
• Run and analyze reports, as needed, to provide additional rental data to sales and operations.
• Monitor and meet goals related to data integrity objectives (credit reductions, unbilled orders, aged purchase order collection, etc.).
• Maintain integrity and compliance of commercial service processes.
• Support special projects and focus efforts, as needed.
• Monitor daily rental integrity reports and implements corrections as needed.
   

What You'll Bring:

• 1+ years of progressive experience in a customer service role; healthcare/medical field desirable
• JD Edwards system experience preferred.
• Experience with Microsoft Office
• Digital Literacy
• Communication Skills
• Attention to Detail
• Energy & Drive
   

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has an annual salary range of $41,600.00 - $50,000.00 USD Annual. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistanc