Customer Engagement Manager

You are responsible and lead on all Technical and Financial aspects of strategic benchmarking engagements assigned to you, from initial scoping discussions, prepare and present responses to RFIs/RFQs, through staffing if awarded to the successful program delivery and formal closing retrospectives.

Your day-to-day work as a Customer Engagement Manager includes managing the strategic benchmarking programs as well as creating convincing proposals in the acquisition phase.

You are our central interface to the assigned customer while performing the program and you are the key person to maintain and grow this type of programs and relationships with the key stakeholders of the customer. Your responsibility is a clear and reliable communication to the customer across various departments and levels of seniority, from engineers to management & executive level.

You organize the delivery of your assigned program and the management of timelines according to the customers’ expectations and you orchestrate the customer relationships through proactive stakeholder management.

• Leading customer engagements for benchmarking programs and manage customer relationships
• Enable customers to solve their problems and realize value by using our full portfolio offering
• Coordinate strategic projects, incl. planning, ensuring quality, meeting deadlines, etc.
• Leverage global A2MAC1 pool of experts to identify and prepare actionable recommendations while keeping a “hands-on” mentality presenting those to customers.
• Proactive identification of upselling and cross-selling potentials with assigned customers
• Presenting results, key findings with the team and ensuring customer satisfaction
• Leading the delivery team to provide the right output to the customer on time.

KEY MEASURES & INDICATORS (main KPIs used in the role)

• Program delivery on time on value for the customer (will ensure repetitive business)
• Profitability of programs delivered to the customer (target margins through effective resource management)
• Customer satisfaction (NPS for engagements managed)
• Shared revenue target on assigned accounts together with Key Account Management

Requirements

Professional Background

• Expertise managing complex programs in an automotive and global matrix environment ideally at OEM and/or Tier 1) within (value) engineering departments
• Completed Master studies (or Bachelor with relevant work experience) within electrical engineering, mechanical engineering or business administration with engineering background required
• 10-15+ years’ work experience, some within automotive consulting required. Experience in the field of technical sales, business development or customer engagement is a plus, with 3+ years at a project/program management level

Skills & Abilities

• Proven track record building deep and influential stakeholder relationships within large customer organizations
• Experience in technical and/or service sales or customer service is advantageous
• Technical curiosity, willingness to learn and adopt fast and “hands-on” player/coach mentality
• Strong project management, analytical and communication skills
• Customer oriented working style with good business development sense finding new opportunities to grow relationship
• An open-minded personality, self-confident appearance as well as very good English and X Language skills
• Ability to self-lead and others

Appreciates regular business travel and spending time on assigned customer sites, globally

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Hybrid, mostly remote work schedule